Guest Service Agent Resume
In the hotel guest service agent is the first and last person the guest sees. He works at the reception desk and responsible for handling all guest's reservations, welcoming guests, room allocation, directing guests to hotel services and to their rooms, organizing payments of guest accounts and making out guest accounts.
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Whenever, a guest have any query or complaint he will contact at the front desk and expect you to deal with the problem. A guest service agent may also be responsible for exchanging foreign currency, taking payments and sometimes they work as switchboard, directing incoming calls and helping guests to make external calls.
Thus a guest service agent resume should be very effective and must include skills that exhibit your helping nature. Below is the sample resume for guest service agent that will help you to build your own resume.
Sample Guest Service Agent Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Summary
Greets and checks in/checks out Diamond hotel guests using focus skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.
Experience
Diamond Hotels And Resorts
Guest Service Agent
- Greets guests in a warm and friendly manner using focus skills and personalized service.
- Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
- Processes payments "Fast and Flawlessly" following established procedures.
- Informs guests of shows, facilities, services and room amenities available at Harrah's.
- Maintains the cleanliness of Front Desk and surrounding areas to uphold Harrah's "Spotless" standards.
- Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
- Demonstrates a pleasant and enthusiastic demeanor at all times.
ABC's License Company
Guest Service Agent
- General office duties include answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs.
- Reservations duties include using PropertyPlus software to give quotes and book guest.
- Customer Service duties include: help guest take luggage to rooms, changing light blubs, putting batteries in remotes, troubleshooting guest problems, should be able to climb stairs occasionally and lift up to 15 pounds. Should have common knowledge of how to operate DVD player, tv, coffee maker and thermostat.
- Light Housekeeping duties include: Daily cleaning of guest lobbies and elevators.
Education: High School Diploma.
Skill:
- Typing Speed: 35 WPM
- Excellent guests service skills
- Ability to handle difficult or stressful situations with tact and diplomacy
- Literate and fluent in English
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