Dispatcher Resume

Dispatchers are accountable for sending goods and people to the places where required. They work in various industries right from transporting goods to handling emergency situations including fire incidents, connecting with the police personnel, and ambulance. As it is highly responsible job, these individuals must mention exceptional communication skills in their resume. Furthermore, demonstrating knowledge of tracking routes, GPS along with traits such as ability to handle critical situation can also assist in catching an attention of recruiters. Including a certification or relevant training course can add value to your resume. For more assistance, just refer to the dispatcher resume sample given below.

Dispatcher Resume

Jimmy S. Walter
2940 Sundown Lane
Austin, TX 78664
Phone: 512-904-7821
Email: jimmy.walter@anymail.com

Career Summary:

Highly vigilant, certified and expert professional looking for a mid-level Dispatcher position with an organization to use my expertise in handling emergency situations, and saving damages to life/property.

Summary of Skills:

Proficient in data entry, general computer knowledge, and extensive experience in the use of radio and telephone equipment for handling emergency calls
Skilled in responding to any types of emergency calls and relay messages succinctly
Expertise in monitoring routes using GPS to ensure timely implementation of services
Adept at answering telephone calls, messages and mails for prompt actions to avoid the extent of damages
Flexible for working overtime as needed and ability to stay calm during pressure to handle stressful/ panic situations
Excellent team player with sound written and verbal communication skills

Work Experience:

911 Dispatcher (Junior)
Marin County Sheriff's Office, Austin, TX
December 2016 – Present

Responding to all incoming 911 and emergency telephone calls from citizens
Collaborating with the hospitals to ensure prompt services to the injured individuals
Using tracking system and software to monitor the route for the emergency services and requesting the police department to divert traffic for effective operations
Determining the seriousness of the customer complaints and transferring calls to the appropriate agency for dispatching fire units
Creating and maintaining electronic records as well as logs of activity using a computer aided dispatch (CAD) system
Preparing an accurate monthly report of the cases handled and actions taken to provide effective services for saving life and property in the state

911 Dispatcher (Assistant)
Falck Rocky Mountain Incorporation, Austin, TX
March 2014 – November 2016

Received incoming radio and telephone calls to evaluate request for fire and other emergency medical services
Coordinated with the fire extinguisher department to inform about the emergency cases to ensure timely services are provided on the spot to prevent extensive damage
Monitored emergency frequencies and dispatched rescue teams to the location under manager's supervision
Answered routine calls and transferred suspicious calls to the senior management to take decisions regarding dispatches
Regularly operated and maintained 911 telephone equipment and mail to handle emergency situations

Truck Dispatcher (part-time)
MVT Transportation Services, Austin, TX
July 2011 – February 2014

Handled incoming service orders and coordinated with supervisor to prepare a chart for the truck drivers to ensure timely delivery to customers
Worked with routing specialists in the team to determine the best possible alternative routes during bad climatic conditions
Collaborated with route managers to determine shortest and safest route for transportation
Managed outbound calls to customers while drivers are on-site or location to resolve pick-up issues, and complaints
Ensured accuracy and thoroughness of pick-ups, container delivery, drop services and driver records in the company database
Dispatched drivers according to the emergency calls using available information such as driver schedules, loads, locations, and customer needs

Education:

Associate's Degree in Criminal Justice
Austin Community College, Austin, TX
2011

Diploma in Emergency Management
Austin Community College, Austin, TX
2013

Training/ Certification:

5-week Critical Incident Stress Management Training Course, 2015
Advanced First Aid certification, 2014

Reference:

On request.