Digital Communications Resume

Digital Communication professionals are the online face of an organization and are responsible for establishing and increasing company's online presence and target audience. They work as a specialist, coordinator, manager, director or associate in various fields such as advertising, public relations, marketing, etc. Their main aim is to help in coordinating and strengthening company's online marketing as well as internal and external communication efforts.

If you are looking for a job as a digital communication specialist, your resume should highlight strong team-working, communication, analytical, writing and organizational skills with the ability to stay updated with the latest digital communication and social media trends as well as relevant work experience. Common duties listed in a digital communication specialist resume include developing and implementing effective communication plans or strategies, writing creative content including videos and pictures for blogs, articles or websites, editing and proofreading content of other team members, providing training and coaching to team on best social media practices, responding to comments and questions about product from customers on social media channels. Successful resumes showcase a bachelor's degree in communication or a related field along with a master's degree in digital communication.

Digital Communications Resume

Cassandra J. McElroy
2108 Apple Lane
Peoria, IL 61602
Phone No: 345-246-0987
Email: cassandramcelroy@anymail.com

Career Summary:

Highly-professional and organized Digital Communication Specialist with a solid experience in developing and managing digital content and effective communication strategies to improve organization's online presence. Possess solid communication, creative writing, analytical, problem-solving, team-working and time-management skills along with the extensive knowledge of social media platforms.

Summary of Skills:

Working knowledge of marketing tactics, digital communication concepts or effective online strategies, creative and engaging content; graphic and design principles, social media analysis and management
Proficiency with MS Office and Adobe Creative Suite applications as well as Google Analytics, CMS software and variety of digital media platforms
Ability to adapt to a fast-paced and dynamic work environment as well as to learn and remain updated with the latest industry trends, new technologies, and platforms
Strong editing and proofreading skills as well as ability to write, design, and manage digital content
Ability to handle pressure and effectively prioritize multiple tasks within strict deadlines
Strong analytical skills with ability to solve difficult issues and drive strategic decisions for the business
Ability to work with a variety of people and teams in a collaborative and constructive manner
Effective interpersonal and communication skills with the ability to establish and maintain strong relationships with the customers and internal teams.

Work Experience:

Digital Communication Specialist
Mark and Spencer Groups, Peoria, IL
December 2016 - Present

Supporting the day-to-day implementation of company's digital communication efforts across a variety of platforms or channels, including websites, e-newsletters, and social media to increase online presence of the organization and its brand
Contributing to and managing editorial calendar and developing a wide variety of written and visual content for social and digital media, and updating company's websites
Implementing and maintaining a master content calendar for making use of amplification strategies and best practices to optimize content
Liaising with the customer service, communications, and marketing teams to respond to reviews or feedback and various customer issues
Strategizing and implementing ways to optimize email marketing based on competitive reviews, best practices, and latest industry trends
Writing, editing, proofreading and providing high quality and accurate text on a variety of subjects for internal and external customers
Examining web, social media and email analytics to implement messaging tactics for engagement, education, and audience growth.

Digital Communication Coordinator
HSBC Group, Chicago, IL
October 2015 - November 2016

Tracked successes, identified new communication strategies and content as well as researched and implemented new trends in social media to grow audience engagement
Researched, wrote, edited, and proofread compelling content ideal for digital and social spaces and ensured all the developed content met the established quality and brand standards
Monitored, executed, adjusted, and strengthened social media messaging based on analytics to build meaningful connections, and encourage engagement with clients
Established effective organizational plans and processes to keep digital content, including daily web content current and accurate
Provided ongoing training and appropriate coaching to team members on best digital communication practices, and evaluated their daily performance
Recommended effective digital communication strategies to internal stakeholders by monitoring and providing analytics that illustrated performance of email and social media campaigns
Drafted press releases as well as designed and managed layouts of presentations, event support materials, annual reports, digital ads as needed to enhance company's brand image
Worked with customer service teams to monitor and coordinate responses to social media comments and inquiries and to build meaningful connections with clients

Digital Communication Associate
Blue Digital Groups, Chicago, IL
August 2014 - September 2015

Supported with the development and implementation of variety of creative digital communication strategies to reach and engage with the target audience, and grow company's brand presence
Used social media, online advertising, company's websites, e-newsletters to communicate with target audiences
Supported in devising and creating digital video and audio contents to help deliver effective communication campaigns, and meet target objectives as directed by coordinators
Worked with the digital teams to ensure contents were search engine friendly, and consistent in terms of style, quality, and tone of voice to improve company's website performance
Assisted in monitoring and measuring effectiveness and performance of digital and social media efforts or presence using various analytical tools and platforms
Stayed abreast of key industry trends, competitive insights and emerging technologies as well as made recommendations to the team on new communication platforms
Analyzed social media and web analytics into actionable insights and performance reports as needed

Education:

Bachelor's Degree in Communication
Illinois Institute of Technology, Chicago, IL, USA
2013

Reference:

On request.