Help Desk Coordinator Resume

A Help Desk Coordinator is a professional person who handles the responsibilities of receiving request for assistance and solves the problem for end users. They play an important role in private as well as in public firms.

This is a free and optimized resume sample for the position of a Help Desk Operator. It highlights the professional skills, qualifications and job responsibilities of the applicant. Feel free to make changes and use this template in creating a perfect resume for your job application. This resume will help you to portray your skill sets and abilities in an efficient way.

Career Profile:To obtain the position of a Help Desk Coordinator that will enable me to utilize my professional experience and skills towards the development of the organization.

Summary of Skills:

• Extensive knowledge of the complete development life cycle of a number of projects
• Familiar with the concepts of implementing and configuring IT Systems
• Good knowledge of desktop and laptop support
• Possess excellent general business knowledge to complete the assigned tasks
• Excellent communication and good customer service skills
• Superior analytical, organizational, and problem solving skills
• Highly confidential and ability to complete tasks within deadlines

Technical Skills:
Highly skilled in using Microsoft CRM, Microsoft Outlook, Microsoft Office suite and servers

Educational Qualifications:
Bachelor's degree in Computer Science from University of XYZ in the year 1995

Professional Experience:

Organization: Telentica Software Inc, KY
Duration: 2000 till date
Designation: Help Desk Coordinator

• Analyzed and troubleshoot computer support problems as well as applies knowledge of software , hardware products and services to resolve problems of users
• Performed the tasks of providing timely and accurate technical telephone support to employees
• Handled the responsibilities of responding to incoming calls in the help desk
• Worked with software developers, system engineers and programming professionals to gather relevant information for reporting purpose
• Created and maintained troubleshooting documentation
• Assisted Customer support engineers in designing and developing utilities for improving the support process

Organization: ABC Software Co Inc, KY
Duration: 1997 to 2000
Designation: Assistant Help Desk Coordinator

• Assigned the tasks of screening, diagnosing and referring external and internal inquiries and work requests
• Assisted Help Desk Coordinator in performing minor troubleshooting in identifying applicable problems relating to application software, PC, and basic network communications
• Responded and filed all support requests
• Performed the tasks of maintaining and monitoring data back ups
• Provided daily help desk support for IT functions and issues
• Liaised with user to ensure that the problem reports have been solved satisfactorily

Hobbies: Reading Novels, traveling and listening to music

Personal Details:

Name: Jenny Seguso
Date of Birth: 05.01.1980
Employment Status: Permanent
Preferred work place: Washington
Marital status: Single

Reference:

Mr. Jimmy Andrew
Global IT Support, KY
Executive Director
Cell :( 502) 222-9875