In the world of information technology, a help desk is an important branch that helps users with troubleshooting various issues that they may face on a computing system. The one who carry out these problem solving tasks are known as IT help desk technicians or help desk representatives. They mainly work on the phone, computer chat or in person and help in determining the needs and problems of a customer and accordingly suggest valid solutions to those queries. Excellent knowledge about the systems and its various intricacies is a must for any IT help desk professional and so is possessing excellent communication and interpersonal skills. They have to undergo specific training on the job in order to get acquainted with the various features and possible troubleshooting scenarios involved. Refer to the sample IT help desk resume given below as it will help you in creating your own professional resume.
8225, North 22 St.
Carlisle, MA 509
Objective: Willing to apply for the IT help desk post in reputed organization to apply my skills.
PPR and Assoc., Denmark
Job Profile: As IT help desk assistant
Tasks performed during job are as follow :