Sample Help Desk Resume

Help desk professionals give technical support to the users of computer. They work in information technology support department of a company. They also provide services to computer manufacturers, retailers and customers. Their roles include, to schedule a meeting among customers and field engineers, to add and update knowledge guides also called as 'knowledge banks' online so that customer can solve the technical problem online, and to track the work in progress. You can begin career in this field if you have the good knowledge of software and computer system. You can further enhance your career by taking additional courses, such as Certificate and Diploma in IT practitioners (BTEC) or Certificate for IT Practitioners (ICT).The candidate needs to have, good IT skills, ability to keep accurate records, good interpersonal skills and excellent verbal and written communication. The Candidate in the profile has worked as Computer Lab Assistant and Customer Service Intern. His major roles are, to assist bank customers with bank issues using ABC Bank's computer system, to suggest and promote additional bank services to the customers, and to attend weekly group meetings and share the status updates.


Sample Help Desk Resume 1

Robin Loyal
453, Mill mark Hill,
Alturus, CA 34545
Phone: 945-555-0977
Email:Loyell@gmail.com

OBJECTIVE

To obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills.

EDUCATION Bachelor of Arts, Computer Science
Boston College March, 2003
3.76 G.P.A. Boston, MA

Honors: Dean's List seven quarters; Recipient of 2000-2001 scholarship award based on academic performance and computer science potential
Course Highlights: Introduction to Computer Architecture, Introduction to Networking

RELEVANT EXPERIENCE Computer Lab Monitor January, 2000 - Present
Boston College

Customer Service Intern June, 2000 - August, 2000
ABC Bank

COLLEGIATE ACTIVITIES Member Computer Science Student Society 1999 - Present

WORK EXPERIENCE Sales Associate The Gap, Boston September, 1999 - Present


Sample Help Desk Resume 2

Help desk professionals are part of information technology department in any company. Most of the work in this field is done through phone, emails, or by conducting remote session of the computer in question. Most of the time, companies hire you as On Job Trainee (OJT). The training is provided by the companies. To get into this field, you need to have basic knowledge of computer system and software. The major skills for this field are adapting to communication style of a customer, good listening skills, maintaining confidence and credibility, ability to work in a team, deep knowledge of computer system, software, trouble shooting and problem solving skills and ability to handle challenging problems. The candidate in the profile has served for various positions such as student technician, consultant/monitor, and software support specialist. His basic roles are as follows: to implement new software and upgrade new software, to identify and implement technologies and methods, and to create and revise macros and spreadsheets.


Samuel Birdwell
65, South Blvd
Angels Camp, A 456560020
Phone: 456-445-6677
Email:bidwell@yahoo.com

Objective :

A position in application or help desk department with a focus on usability in the Pittsburgh PA area.

Education :
University of Pittsburgh , Pittsburgh, PA
Master of Science in Information, 2000.

University of Pittsburgh , Pittsburgh, PA
Bachelor of Science in Engineering, Computer Engineering, 1994 Relevant Experience :
Hubbard and Assoc, LLP Pittsburgh, PA
Software Support Specialist, 2/1995 - 7/1999
Academic Computing Services, University of Pittsburgh , Pittsburgh, PA
Consultant/Monitor, 9/1993 - 12/1994
Verizon Development Engineering , Pittsburgh, PA.
Student Technician/Professional Trainee, Technical Services, Quality and Systems, 5/1993 - 8/1993
Skills :
Computer Skills:
Usability Skills:
Relevant Coursework :
Evaluation of Systems and Services

Responsible for highly skilled training and floor support for diverse groups of people (legal secretaries, word processors, attorneys, paralegals, administrative staff) in a variety of software applications with the aim to present software in such a way that persons thrive during transitions and conversions. Worked with clients as project lead trainer to resolve on-site training related issues. Assisted with documentation. Training Consultant/Help Desk IT User Support Specialist

Digital Librarianship
Database Application Design
Visual Basic
Java Programming I and II


Sample Help Desk Resume 3

Help desk professional is a member of customer support team. He helps the customers who are facing technical problems. He provides technical support over the phone, online or by physically visiting the customer. His major skills are to troubleshoot software and hardware problems, to project goals and achieve the same, to develop and interpret technical documentation, keep updated knowledge of various operating systems and good telephonic skills and communication skills. There are various positions in the help desk department. The candidate in the profile has 20 years of customer service experience. His major job responsibilities include, answering technical questions regarding software product, training new staff, handling the technical escalations, creating documentation on policies and procedures, performing data conversion and reports, attending departmental meetings, updating inventory control ,providing solutions to customer's equipment needs etc. Make sure that you write the skills and job responsibilities pertinent to the position applied.


Mark Milton
45, Legion Apartments,
American Canyaon, CA 34256
Phone: 956-556-2233
Email:mark@hotmail.com

OBJECTIVE

To attain a position as a Technical Support Specialist, Help Desk, or Customer Service Representative.

HIGHLIGHTS OF QUALIFICATIONS

EMPLOYMENT HISTORY PPM 2000 Inc., Edmonton Alberta, 1997-2002
Senior Technical Support Specialist

Alberta Transportation Testing Lab, Edmonton, Alberta. 1979-1995
Stock Keeper II / Customer Service

EDUCATION AND TRAINING Education and Skill Enhancements

Computer Projects (at CDI College of Business and Technology)

ADDITIONAL COMPUTER AND DESIGN SKILLS Computer Skills

Designing Skills

COMMITTEE INVOLVEMENT

Member of the following: Joint Work Site Health and Safety Committee; Social Planning Committee; Management / Employee Representative Work Site Action Committee

INTERESTS AND HOBBIES

Web page creation, computers, calligraphy, reading, movies, the Arts, arts and crafts, painting, an eclectic love of' music, gathering knowledge, nature and the great outdoors. Further Information :

Samples of coursework available online. Letters of recommendation available upon request.

Also learn how to create letter of recommendation. For more help on resume writing you can read our section on resume help page.


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