Desktop Analyst Resume

A desktop analyst is a specialist in information technology field. He has an expert knowledge about the installation and operations of several software, hardware, and computer systems installed within the organization. He utilizes his expertise for the benefit of the organization and ensure the installed technical setup runs smoothly and as per command of the users. The jobholder needs to possess excellent analytical abilities to identify and resolve technical issues. The incumbent must have troubleshooting and maintenance skills for computer workstations.

Desktop Analyst Resume Example

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Michael E. Vaca
71 Cliffside Drive
Binghamton, NY 13901
Phone: 607-341-8031
Email: mevaca@freemail.com

Career Objective:

To get a desktop analyst position at “Prime Data,” and provide technical assistance and support for resolving minor and major problems associated with desktop and network.

Summary of Skills:

• Experience in installing and performing maintenance on hardware and software
• Sound familiarity with Windows and Linux operating systems
• Excellent knowledge of workstations installation and network communications
• Skilled in designing, managing, and resolving desktop system problems
• Ability to troubleshoot problems with computing resources
• Strong verbal and written communication skills with excellent ability to interact with staff

Work Experience:

Desktop Analyst
Secured Point Services, Binghamton, NY
October 2013 - Present

• Designing, installing, and troubleshooting desktop problems
• Planning and purchasing hardware and desktop machines for expansion program
• Creating email accounts for staff and providing them with log-in IDs and passwords
• Disabling email accounts of employees fired of resigned from the company
• Updating computers with necessary software and anti-virus
• Answering users inquiries related to software and hardware operations

Desktop Analyst
Tforce Group, Binghamton, NY
June 2012 - September 2013

• Provided technical support for solving complex network and desktop problems
• Analyzed and resolved problems hampering desktop PC systems and
• Planned configuration for desktop PC systems considering type of work performed
• Maintained and updated computers with latest anti-virus software
• Tested, installed, and repaired desktop systems and maintained records
• Purchased and maintained equipment and tools necessary for repair and maintenance of desktop systems

Education:

• Bachelor's Degree in Network Administration
  Aspire University, Binghamton, NY
  2011

Reference:

On request.