Desktop support work is also known as desktop technician job or helpdesk job. In today's world, usage of computers is compulsory in any given industry. To have a sound knowledge about computers is one of the necessities to work as a desktop support technician . This job is inclined towards computer efficient people and those who are interested in getting a hold in IT sector. In this job profile of a desktop support technician, one is also expected to converse and communicate with clients. Below mentioned are some of the job responsibilities of a helpdesk job worker:
At the time of joining even if you have had a slight exposure in the IT field, then you can improve your skills through various trainings programs organized by the comapny. For brushing up your computer skills, you may find various online courses. However, you have to be careful before choosing any one of them because there is lot of spam which exists on web and all of them are not the certified. Always try to go for the certified courses.
Other skills required from a help desk technician are as follows:
As these technicians are bound to sit and work in front of the monitors, they might face health issues related to spinal cord and eyes. Preventive measure should be taken to avoid such drawbacks. If you already have such kind of health issues, then you might have to reconsider this career option. Else do the needful.
Training and Qualification:
A desktop support job seeker must have a high school degree/diploma in any specialization. However, a college degree in computer science or computer engineering is preferred. A candidate who has great excellent writing and problem solving skills cuts a higher mark amongst other candidates. Understanding everything related to that of a computer is a must. If you have professional certifications then it would again make your resume look voluminous and appealing to the employers.
Most of the companies provide trainings to the new employees which goes on for a few months, so that the employees understand the technicalities of a desktop supporter and also the workflow of the company.
Work experience in any case works as an advantage hence preferred by the recruiters as well.
Job Outlook:
Career of helpdesk workers is bright. According to BLS (Bureau of Labor Statistics), the job of help desk workers will increase by 18% in a few years down the line. There is a great need of desktop support workers as without computers world cannot move. As the usage of computers increases the need of such workers also increases because only 20% of the people who owns a computer can understand its each and every function and is capable of sorting out the problems. However, majority of the people do not know the solutions to the problems. This where such technicians comes into the picture.
Salary:
Annual salary of a helpdesk worker on an average is about $45,500. As you add more years to your work experience and as you get promoted to higher posts, your salary will also go up. It is a well paid job and one can make a decent living out of it.
After going through these guidelines, analyze yourself and what you want to do. If this kind of profile appeals to you, then make use of this information and put it in use. Good luck!