In every IT company, to have technical support is as important as to have the company running. As there is no work that can be done without computers and networking support, all the organizations has to have a back up for the kind of work they do and for the kind of software and applications that are being used. They are the ones who are responsible for installing, building, and introducing software and network in an organization. The technical support employee is generally an IT technician and has to know a lot of about the minute details of every IT equipment that is being installed in the organization. Some of the job responsibilities of IT support technician are as follows:
Those were the major duties of IT support technicians. Fixing minor electrical problems here and there in the office premises is also expected from such technicians.
Whenever there is a need of technical support, a technician is supposed to be skilled as this job profile demands practical and manual approach than theoretical approach. Some of the important skills are mentioned below:
Educational qualification and Training:
Interested candidates must necessarily have a high school diploma. There are some companies that hire those who have a certificate course in IT support after their high school. But if you want to better career prospects, then you must go for a grad school specializing in computer science, IT, or go for an engineering degree in computer science or IT. Those with higher educational qualification, have the possibility for cracking the Multi National Companies interviews. After you are hired by a particular organization, you would have to take up various training courses organized by the company. Technicians who have good amount of work experience by their side, have better chances of getting better packages.
Salary:
Salary of IT support technicians varies from one company to another. On the other hand, it is generally good to have a decent living out of this job. One can easily afford to have a normal lifestyle. With experience, you can get a better paying job, which will eventually increase your standard of living.
Nature of the work:
These technicians have to work inside the office. Traveling is not a part of their profile. They will generally stick to the office premises and will have to access the electrical room and the server room. As their work demands, they will have to deal with various electrical equipments, so they must make sure to take proper precautions while working. At the time of major breakdown, they will stay back and work for extended hours, until they solve the issue. Apart from that, they generally have weekends as offs.
It is a good job profile with bright future prospects and if we go by latest report put up by BLS, in the coming years, the employment opportunities will further increase. Evidently, because of the rising trend of globalization, the requirement for technical support work is increasing. We are completely dependent on machines, especially computers, hence the need of IT technical support posts are on the rise. If you are the kind of person who likes to solve technical issues related to computers, then you must go for this job profile.