The work of interviewers is to attain information from business representatives and individuals who are trying to obtain loans, opening bank accounts, participating in consumer surveys, seeking admission to medical facilities, providing data for a number of purposes, and applying to receive support from government programs.
Job Prospect
The major work of interviewers is to create files, verify information, and perform a variety of other related tasks. The job tiles and specific duties of interviewers based upon the type of employer. In health care facilities and doctors' offices, for instance, interviewing clerks are called patient representatives or admitting interviewers.
The work of these workers is to obtain all preliminary information that is required for a patient's record or their admission to the hospital. The preliminary information may include patient's name, age, address, present medications, medical history, religion, previous hospitalizations, attending physician, people to notify in case of emergency, and party responsible for payment.
In some cases, an interviewing clerk may require an individual is eligible for health benefits. Interviewers who work in health care are responsible for assigning patients to rooms and guiding escorts to carry patient to their rooms. At times, an interviewer may escort patients. With the help of advanced computer system, interviewers schedule laboratory work comprising of surgeries, x rays, discharge records, prepare admission, move all medical records to the proper departments.
These clerks may receive payments, bill patients, and answer the telephone. In an office or outpatient setting, interviewers keep track of cancellations, schedule appointments, and equip patient with general information about care.
Interviewing clerks who conduct poll for research firms and market research surveys carry a variety of responsibilities. These interviewers ask various prepared questions, register the responses, and move the results to management. They can ask individuals question about their earnings and profession, buying habits, political references, services sold to them, satisfaction with certain goods, and other aspects of their lives. These interviewers have to carry out the following responsibilities.
Responsibilities
The work of clerks and loan interviewers is to evaluate individual's credit history. They also receive the information require to determine the credit worthiness of applicants for credit cards and loans. Loan interviewers and clerks spend ample amount of time on telephone attaining information from banks, employers, credit institutions, credit bureaus, and other resources to determine ability to pay back a charge or loan.
Loan interviewers interview prospective borrowers verify the information on the application, help them to fill in applications for loans, forward any reports, findings, or documents to the firm's appraisal department, examine the applicant's references and background. Finally, a loan interviewer informs the applicant whether the loan is accepted or denied.
Loan clerks are also called loan closers, loan processing clerks, and loan service clerks. Their work is to accumulate documents concerning to a loan, make sure all information is verified and complete, and process the paperwork related to the loan. Loan clerks deal with the mortgage loan that is the primary type of a loan. Subsequently, these clerks have to set up accounts, order appraisals of the property, obtain information required to forward the property.
The particular duties of a loan clerk may vary by specialty. Loan clerks, for instance, perform the loan process by collecting the appropriate documents comprising of property insurance papers, title commitments, and deeds of trust. These clerks set up the time and place for the closing, ensure that all conditions for settlement are met, and ensure that all parties are present.
When loan is issued, a loan clerk has to keep record all the documents and submit the final package to the loan owner. Loan service clerks keep the payment records on a loan. This clerical work process the paperwork for fees payment to tax authorities and insurance companies. These clerks may record changes in ownership of a loan and client's address.
Work Environment
Working conditions may differ for different types of interviewers; however, they work in clean and spacious areas. Usually, interviewers work forty hours a week. Sometimes, evening and weekend work may require in some companies. Some of the interviewers may arrange surveys in shopping malls, on street or they may go door to door.
Educational Qualification
Some employers prefer candidates who have completed a high school diploma or equivalent. Generally, new employees are given special training to enhance skills required to execute their tasks. Some loan interviewers pursue courses in credit, which are offered by credit association, universities, colleges, schools, and banking. Interviewers must have clear speaking voice, pleasant personality, and professional appearance because they deal with customers.