Call Center Analyst Resume

Call center analysts are responsible for improving performance of call centers, assessing business requirements, coordinating with IT team for business application development, and motivating employees for performance. They are responsible for analyzing the volume of calls received and made by call centers and optimize the staffing levels as necessary. The analysts perform troubleshooting of software applications and hardware devices. A degree in information technology and knowledge of business management are initial necessity for a call center analyst job.

Call Center Analyst Resume Example

Norman I. Foster
3476 Caldwell Road
Buffalo, NY 14202
Phone: 585-331-8028

Career Objective:

Looking for a call center analyst position at an IT support company to perform business requirements analysis, creating business applications, and improving performance.

Summary of Skill:

Work Experience:

Call Center Analyst
Emerald Telecommunication Services, Buffalo, NY
August 2013 - Present

Call Center Analyst
Sunsire BroadBand, Buffalo, NY
March 2012 - July 2013



On request.

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