Call Center quality Analyst Resume

Call centers are established by companies to solve problems faced by their customers. To ensure representatives are providing appropriate answers, and are processing customers' request, and address complaints according to the set policies, companies hire call center quality analysts. These analysts monitor phone calls and asses the interactions done by representatives with customers. They also analyze how good is the product knowledge and subject matter of the representatives, voice quality, and percentage of customer satisfaction. The analysts also work with the IT department to improve the network and ascertain smooth functioning of communication devices.

Call Center quality Analyst Resume Example

David A. Thompson
1705 Eagle Lane
Williams, MN 56686
Phone: 218-783-5795

Career Objectives:

To work as a call center quality analyst and improve organization's work efficiency by planning sound strategies for quality control and quality assurance.

Summary of Skills:

Work Experience:

Call Center Quality Analyst
Horizon management Solutions, Inc., Williams, MN
July 2013 - Present

Call Center Quality Analyst
Quick Web Solutions, Inc., Williams, MN
February 2012 - June 2013



On request.

Contact Us : Privacy Policy