Customer Service Analyst Resume

Customer service analysts help organizations in learning and taking necessary steps for growing efficiency of customer service departments. This position is important for the organization as the its success is directly conversed on the competencies of personnel working in the service departments. The analysts are responsible for holding clients' meetings, coordinating with vendors, IT department, and the management for improving operations.

To hold a customer service analyst position in any company, you must possess excellent communication and interpersonal skills. Your ability to fulfill and solve clients' requests and complaints are also important in the job. As you are responsible for the adding to the business of the company, you have to hold knowledge and abilities as this job application sample.

Customer Service Analyst Resume Example

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Amos G. Rich
3813 Watson Street
Pennsauken, NJ 08110
Phone: 609-793-7747
Email: agrich@example.com

Career Objective:

To work as a customer service analyst with a growing finance company and contribute in making the operations of the customer service department as the best section of the company.

Summary of Skills:

• Excellent knowledge of the working culture and procedures of finance companies
• Familiarity with the terminology of finance and related services
• Experienced in handling and improving the operation of customer service department
• Ability to meet and interview customers and implement appropriate suggestions from them
• Excellent communication, interpersonal, and listening skills
• Ability to maintain records of customers and solve multiple problems at one go

Work Experience:

Customer Service Analyst
Galore Finance, Pennsauken, NJ
August 2013 - Present

• Handling customers request for finance and management reporting
• Planning and implementing process improvement strategies for the customer service department
• Identifying the core aspects of providing and maintaining outstanding customer service
• Analyzing conflicting demands from customers and using diplomatic judgment in rejecting them
• Assigning and ensuring the assigned jobs are completed in time
• Solving escalated problems and maintaining customer relationships

Customer Service Analyst
Magnum Finance, Pennsauken, NJ
February 2012 - July 2013

• Coordinated client meetings and handled documentation tasks
• Prepared and delivered reports, proposals, and presentations to clients
• Coordinated with vendors for office supplies
• Performed data entry and CRM database maintenance
• Provided training to the staff on selling new finance products
• Assisted the sales team in growing numbers of customers

Education:

• Bachelor's Degree in Finance
  Loyal University, Pennsauken, NJ
  2011

Reference:

On request.