Desktop Support Analyst Resume
A desktop support analyst is responsible for troubleshooting work stations, laptops, and telephone systems. He installs and configures computer systems according to the specifications required by clients. The person is also accountable for maintaining and upgrading computer systems and ensuring integrity of data. To do the jobs, the jobholder has to be expert in handling networking, hardware, and software issues. Familiarity with LAN, WAN, Intranet, and Ethernet is must for this job.
Desktop Support Analyst Resume Example
Albert G. Davis
1388 Woodside Circle
Tallahassee, FL 32301
Phone: 850-877-7571
Email: agdavis@anymail.com
Career Objective:
To obtain a desktop support analyst position with “Paramount Logistics,” and help clients with installing, maintaining, and troubleshooting desktops, and network and telephone systems.
Summary of Skills:
- Excellent experience of desktop support and network services
- Strong knowledge of TCP/IP networking and Active Directory concepts and administration
- Comprehensive knowledge of resolving telephone and network issues
- Excellent verbal and written communication and interpersonal skills
- Excellent troubleshooting skills and ability to work for Windows, Linux, and Mac platforms
Work Experience:
Desktop Support Analyst
Pioneer Web Solutions, Tallahassee, FL
October 2014 - Present
- Configuring, installing, troubleshooting, and maintaining computer and telephone systems
- Setting up and configuring scanners, printers, xerox and fax machines
- Prioritizing tickets and resolving issues according to urgency
- Updating and maintaining hardware and software inventory and documenting their use
- Coordinating with vendors for hardware supplies and collecting latest updates
- Installing anti-virus software and ensuring no breakdowns in productivity
Desktop Support Analyst
Sparrow Network Services, Tallahassee, FL
February 2013 - September 2014
- Resolved clients' issues related to desktop, laptops, and telephone system
- Repaired and maintained printers, scanners, and fax and xerox machines
- Replaced toner in printers and placed order for new one as required
- Calibrated and installed new monitors at clients' offices
- Addressed customer issues promptly and documented service provided
- Served as technical advisor to clients and recommended upgradation of computer systems
Education:
- Bachelor's Degree in Computer Science
ABC University, Tallahassee, FL
2012
Reference:
On request.
