Customer Care Consultant Resume
Customer care consultants are professionals who represent the company in creating an image. They answer phone calls, emails, and solve complaints of customers. Further, providing information, processing orders, handling returns and replacing products, and payment refund to customers are all done by them.
Employers expect candidates to be good in communication, experienced in working in a fast paced environment with basic knowledge of computer, and telephone etiquettes for this position. To know how to include these skills and experience in your resume, follow this sample.
Customer Care Consultant Resume Example
Marcus J. Tirrell
3843 Whispering Pines Circle
Dallas, TX 75248
Phone: 972-342-.4334
Email: mjtirell@example.com
Career Objectives:
Looking for a customer care consultant position in a reputed e-commerce company to use my sales skills in retaining existing and developing new customers and maintaining business relationships for a longer time.
Summary of Skills:
- Strong sales experience of a retail environment
- Superb computer, communication, and interpersonal skills
- Ability to manage time and tasks efficiently
- Outstanding organizational and problem solving skills
- Sound telephone manners and knowledge of diverse products
- Matured and professional in maintaining confidential matters and customer's privacy
Work Experience:
Customer Care Consultant
APPS Business Processing Outsourcing, Dallas, TX
October 2013 - Present
- Processing customers orders and handling calls for inquiries, payment refund, product information, etc.
- Recording special requests from customers and referring them to seniors
- Maintaining detail records of calls from customers and calls made to customers
- Handling abusive customers in a diplomatic manner and holding nerves and calm
- Selling company products on phone by providing detail information on features, specification, and usage
- Assisting in developing and implementing policies and procedures for handling customer complaints
Customer Care Consultant
ABC Food Products, Dallas, TX
March 2012 - September 2013
- Handled several complaints from customers on a daily basis
- Processed orders, collected returned goods, and arranged for refunds to customers
- Worked with a customized software and tracked customers inquiries, complaints, and orders placed
- Re-confirmed details of customers address, phone number, etc. for dispatching goods
- Coordinated with courier service agencies and ensured prompt delivery
- Accepted online payments done on website and also offered option of cash on delivery
Education:
- High School Diploma
Angel's High School, Dallas, TX
2011
Reference:
On request.
