Room Controller Resume

Room controllers work in hotels and resorts and manage guest reservations. They are similar to front desk clerks whose responsibilities is to allot rooms to guests according to their need. They hold complete understanding of the types of rooms available with the facility. Based on their knowledge of rooms, they even suggest guests on the rooms that would be comfortable for them. They liaise between the housekeeping and reservation departments to keep information about the status of rooms.

Room controllers have to hold excellent communication and customer service skills because of the nature of the job. Since the hotel industry welcome people with multitasking skills, include it in the resume if you are comfortable in handling multiple task at each time.

Room Controller Resume Example

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Richard J. Nadeau
3756 Kincheloe Road
Portland, OR 97205
Phone: 503-549-3638
Email: rjnadeau@freemail.com

Career Objective:

Looking for a room controller position with “Magic Hotel” to manage guest reservations and provide right room keys and necessary information to guests.

Summary of Skills:

• In-depth knowledge of the methods, practices and management of hospitality services
• Excellent customer service and coordination skills
• Enthusiastic with excellent organizational and guest relations skills
• Ability to maintain positive attitude, perpetual smiling face, and professional business appearance
• Skilled in basic computer applications like MS Word, Excel, Outlook, PowerPoint, and the Internet
• Open to work in shifts, on weekends and holidays
• Physically fit to stand, walk, and sit for an extended period

Work Experience:

Room Controller
Oak Resort, Portland, OR
March 2014 - Present

• Assisting in room inventory and ensuring reservation of required rooms for guests
• Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced
• Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms
• Answering calls of reservation inquiries in a professional manner
• Providing callers information on services offered, types of rooms, and food served, etc.
• Assisting front desk by checking guests in and out during peak arrival/departure hours
• Assisting guest in exchanging currencies, parking, and loading and unloading luggage
• Performing checkout and cash handling activities in accordance with cashiering and credit policies

Assistant Room Controller
Hotel Pyramid, Portland, OR
April 2013 - February 2014

• Accepted and informed the housekeeping staff about special requests from guests
• Maintained record of lost and found articles and handed over items to the right owner
• Provided safe, secure, and comfortable hotel environment to guests
• Handled complaints on an urgent basis and ensured the guest are satisfied with action
• Monitored and supervised filing system for dead folios/reservations, registration slip and correspondence
• Recorded, calculated, and processed travel agent commission on a daily basis

Education:

• High School Diploma
  Flair College, Portland, OR
  2012

Reference:

On request.