Appointment Coordinator Resume
Appointment coordinators play an important role in liaising between the organization and its external associates and customers. They act as the face and voice of an organization and help the external associates in initiating businesses with the organization's heads. They communicate with representatives of other organizations and fix up meetings with the concerned person of the appropriate departments. The job duties also entail receiving calls, meeting representatives and responding to letters, phone calls, and emails. The incumbent must ensure there is no overcrowding or overlapping of appointments so that the delegates are able to provide total attention and time to each appointment. In addition, the person may perform secretarial functions such as receiving and greeting customers, record keeping, taking down minutes of the meetings, maintaining visitor's register and correspondence.
The position of an appointment counselor is available with business organizations, medical centers, educational institutes, service industry, etc. The duties and responsibilities of this position differ depending upon the organization. The major job requirements are pleasant personality, communication and managerial skills, and data management abilities.
Appointment Coordinator Resume Example
Luis C. Capps
990 Abner Road
Superior, WI 54880
Phone: 715-394-5740
Email: lccapps@anymail.com
Career Objectives:
Looking for an appointment coordinator position with “Ford Motor Company” to attend incoming calls, answer queries, redirect calls to appropriate departments, schedule appointment, and provide excellent services to customers.
Summary of Skills:
- Strong customer service experience, mannerism, maturity, and professionalism
- Ability to communicate professionally through written and verbal communication
- Pleasing personality, detail-oriented, organized, and honest individual
- Interested in learning new skills and applying them in work
- Computer literate with knowledge of servicing procedures for automobiles
- Experience of cold calling and making appointments
- Strong knowledge of automotive systems, spare parts, and prices
Work Experience:
Appointment Coordinator
Bryan Auto, Superior, WI
October 2014 - Present
- Fixing up meetings for customers and making necessary arrangements for the same
- Attending meetings, noting down details of the proceedings, and drafting minutes
- Conveying appointment schedules to the concerned heads and taking their approvals
- Announcing cancellations to both the parties and informing them about rescheduling of meetings
- Receiving messages in absence of the concerned authority and forwarding them accurately
- Taking responsible action in case of crowding or overlapping of appointments
Appointment Coordinator
GHJ Automotive, Superior, WI
February 2013 - September 2014
- Greeted visitors, found out their purpose of visit, and ushered them to the right department
- Answered incoming calls and provided details about automobile services and scheduled appointments to customers
- Confirmed with customers about service appointments, and rescheduled missed appointments
- Maintained visitor's register and ascertained it includes name, contact details, type of vehicles, in and out timings, purpose of visit, etc.
- Answered phone calls within three rings and ensured the call is forwarded promptly and the caller is not kept waiting for a long time
- Communicated additional information provided by the service department to customers
Education:
- Bachelor's Degree in Business Administration
ABC University, Superior, WI
2012
Reference:
On request.
