Grievance Coordinator Resume
One of the primary goals of business enterprises is to provide prompt and quality services to their customers. However, on certain occasions consumers receive inferior quality products and lackluster services that lead to their dissatisfaction. To pacify these dissatisfied customers and to retain their loyalty towards the organization, enterprises appoint grievance coordinators. These grievance coordinators make note of consumers' complaints and judge the nature and extent of their grievances. Based on this information, they provide solutions to customers, rectify mistakes, and resolve their complaints. They are hired by manufacturing units and service industries. The job involves interacting with aggrieved customers, investigating for facts, and providing solutions that are feasible and acceptable to both the parties.
To apply for a grievance coordinator job, your job application has to demonstrate high patience level, listening skills, abilities to investigate, and resolve complaints.
Grievance Coordinator Resume Example
Joseph N. Padgett
3587 Cambridge Drive
Peoria, AZ 85382
Phone: 623-825-1232
Email: jnpadgett@anymail.com
Career Objective:
To work as a grievance coordinator with “Star Insurance Company” where I can investigate and resolve complaints of customers utilizing research skills and regulatory knowledge.
Summary of Skills:
- Experience in investigating and resolving complaints related to insurance
- Excellent communication, negotiation and convincing skills
- Skilled at studying data and identifying mistakes and loopholes within
- Superior research and investigative skills that help perform root cause analysis
- Excellent analytical, computer, and problem-solving skills
- A thorough professional with high regards to corporate ethics and mannerisms
Work Experience:
Grievance Coordinator
Fair Medical Billing, Inc., Peoria, AZ
April 2014 - Present
- Review and find solutions for customers' complaints
- Collected medical history of insurers and consult medical expert on panel for clarification
- Gather facts, analyze the root cause of complaints, and draft report on findings
- Maintain files of all insurance policy holders and verify if the policy is still current
- Coordinate between grievance and appeals committee and settle matter outside the court
- Negotiate with customers and health-care providers and try to solve problems amicably
Grievance Coordinator
Fine Insurance Company, Peoria, AZ
August 2012 - March 2014
- Called meetings of policy holders and health care providers and attended their grievances
- Processed and resolved filed compliance according to the rules set by the company
- Saved millions of dollars for the company by researching and exposing false medical claims
- Prepared case files on policy holders and submitted for management review
- Sent acknowledgement letters to customers against complaint received and scheduled meetings nor negotiations
- Handled inbound calls and resolved complaints over the phone itself for minor problems
Education:
-
Bachelor's Degree in Health Care
ABC College, Peoria, AZ
2011
Reference:
On request.
