Group Rooms Coordinator Resume

A group rooms coordinator works in the hospitality industry. He is responsible to liaise between clients and the hotel management. He has to make group room reservations to accommodate guests, and perform administrative and inventory work. He must ensure that clients are provided with required types of rooms, facilities, and services. Besides booking rooms, the job holder also oversees catering, transportation and maintenance activities. The person will take personal care of corporate groups and their families and make arrangements for their entertainment and sight-seeing. To convince clients visit the facility, he will create special group packages and try to sell them by visiting corporate offices. He may support accounts department in settling accounts of the groups as well. Thus, the group rooms coordinator performs an assortment of functions right from inviting groups and ensuring their comfortable stay at the hotel. In short, this position plays a prominent role in improving the occupancy of the facility and achieving the annual profit target.

Group Rooms Coordinator Resume Example

Career Objective:

To work as a group rooms coordinator with “ABC Resort” and manage group room reservation, inventory, accounting, administrative duties and provide high-quality customer services to groups.

Summary of Skills:

• Demonstrated knowledge in hospitality management and customer services skills
• Proficient in developing cordial relations with customers and external associates
• Enthusiastic, dedicated and goal-oriented individual
• Keen towards upgrading services and making constant improvements in work
• Capability of managing multiple priorities and completing assignments on time
• Strong supervisory and management experienced
• Good computer skills with 40 w.p.m. typing speed

Work Experience:

Group Rooms Coordinator
Maple Hotel, Goshen, IN
April 2014 - present

• Responsible to invite group bookings and provide assistance throughout their stay
• Promote group booking packages by way of personal visits to corporate offices and advertisements
• Receive guests and allocate rooms to them as per their demand
• Maintain and update the register for booking and payment records of groups
• Prepare monthly reports to submit an overview of the payments received from group bookings
• Review contracts with corporate groups and ensure proper quote of rates
• Process daily room charges, transportation, and other services availed by groups

Group Rooms Coordinator
Greenwoods Hotel, Goshen, IN
October 2012 - March 2012

• Represented the organization and provided booking facilities to corporate and groups of families
• Made provisions for food, lodging, travel and entertainment facilities for guests
• Communicated with corporate houses and influential individuals as public relations exercise
• Prepared special packages, with advanced facilities and discount rates to promote group bookings
• Verified entries in booking register to check for any instance of overlapping of bookings
• Analyzed and solved group room reservation problems and satisfied clients
• Promoted the facility by engaging with social media platform and print media

Education:

• Bachelor's Degree in Hospitality Management
  Goshen University, Goshen, IN
  2011

Reference:

On request.