Guest Services Coordinator Resume
The service and hospitality industry is incomplete without the position of a guest services coordinator. This position works for any service industry such as hotels, restaurants, movie halls, airports, spas, salons, gymnasiums or event management organizations. All client-based industries hire professionals for this position to look after guests and provide them quality services. The service professionals welcome guests and offer them assistance upon their arrival. Depending upon the nature of the service industry, they make available several services on demand to the guests. Services may include booking movie tickets, arranging travels and making available spa, salon, gymnasium, parlor, aerobics, food and entertainment services. The typical job responsibilities would include record-keeping, liaising with customers, understanding their needs, resolving their grievances, maintaining correspondence and representing the organization to guests.
Being a customer service job, any candidate applying for the job has to convey strong communication, customer service, telephone, and coordination skills on the resume.
Guest Services Coordinator Resume Example
Jessica Newton
26, Rowena Street
Memphis, TN 25514
Phone: 644 - 010 - xxxx
Email : jessicanewton@example.com
Career Objective:
Looking out for an opportunity of working as a guest services coordinator with a reputed hotel wherein I can utilize my social skills for supporting the organization in providing quality services to guests.
Summary of Skills:
- Possess a friendly attitude and pleasing personality
- Excellent customer service, telephone, and coordination skills
- Efficient at multitasking and completing tasks on time
- Eloquent communication skills that help handle demanding guests
- Superior tracking abilities that allow managing attendance and appointments
- Ability to maintain up-to-date data and visitor's records
- Excellent knowledge of the service and hospitality industries
Work Experience:
Guests Services Coordinator
White Lily Hotel, Memphis, TN
May 2014 - Present
- Welcome guests to hotel and inquire about the services they seek
- Keep records of checked-in and checked-out guests and expected ones correctly
- Book hotel rooms for guests as per their preferences, duration of stay, and know any special services they require
- Provide immediate room services to guests to help them relax and enjoy services
- Arrange cabs or tourist buses to help guests travel around the city and do sightseeing
- Receive partial or full payments from guests by checks or cash
- Arrange for special services such as aroma therapy, aerobics, spa salons, etc.
- Handle general administrative duties, collect payments, and prepare bad debts files for collection
Guests Services Coordinator
Rejuvenate Spa and Salon, Memphis, TN
September 2012 - April 2014
- Made room reservations for guests provided them with requested services
- Called up guests, and sent them reminders to inform about booking confirmation, including other services
- Coordinated prompt services to guests and ensured their satisfaction
- Daily updated records on clients' visits, stay, services provided, payment collected, and payment pending
- Ensured there are no major gaps between two appointments
- Sent Emails or SMS to wish guests on their birthdays or on festive occasions
- Maintained a database of the guests' personal details and visit records
Education:
- Bachelor's Degree in Hospitality Management
Memphis University, Memphis, TN
2011
Reference:
On request.
