IT Help Desk Coordinator Resume
The name Help Desk is self explanatory. It refers to the position that is formed with the objective of providing guidance and support to employees in performing their functions without any difficulties or interruptions. The IT Help Desk coordinator is a specialist who acts as a bridge between employees and technical department of the organization and provides prompt support to end-users in using the technology. He arranges necessary tools or spare parts to undertake repairs and replacements. He keeps track of regular repair and maintenance schedules and makes sure all the software, systems, devices and communication networks are formatted and maintained from time to time. His duty is to support employees and ensure work does not get hampered due to technical problems.
We aim at supporting job seekers in drafting impressive resume and helping them achieve their career targets. Thus, we have presented a resume sample for this position and highlighted the key areas. Adopt the style and format to suit your profile.
IT Help Desk Coordinator Resume Example
Marty Jones
16N, Calvin Street
Pittsburgh, PN 24417
Phone: 244 - 010 - xxxx
Email: martyjones@example.com
Career Objective:
Aspiring to obtain a position of an IT Help Desk coordinator where I will get an opportunity to provide technical assistance to the network users and ensure quality, speed and continuity in their work.
Summary of Skills:
- Thorough knowledge about IT systems configuration and work modules
- Skilled at identifying technical issues and analyzing problems effectively
- Demonstrated responsiveness and time management abilities
- Proficient in customer service skills, professional behavior and phone etiquette
- Effective communication, data management and administration skills
- Strong technical, communication, and office management skills
Work Experience:
IT Help Desk Coordinator
Peers IT Solutions Inc., Pittsburgh, PN
July 2014 - Present
- Responsible to ensure continuous technical assistance to the staff members
- Upgrade systems and communication networks from time to time
- Train employees on using allocated systems in a result-oriented manner
- Identify and repair low quality performing systems and malfunction components
- Evaluate productivity and speed of systems by analyzing the performance indicators
- Maintain records of the contact details and sitting arrangements of the technicians and employees
IT Help Desk Coordinator
Marvels IT Solutions Inc., Pittsburgh, PN
Duration: October 2012 - June 2014
- Managed complaints calls from employees and made notes of technical issues they are facing
- Assigned technicians for fixing complaints according to their technical skills
- Provided guidance and instructions over the phone for minor technical issues
- Informed technicians about the problems and ensured they provided permanent solutions
- Noted down recurring technical problems and found permanent solutions against it
- Ensured regular inspections and maintenance checks are conducted
- Oversaw installation, up-gradation and repair works
Education:
-
Bachelor's Degree in Computer Science
Pittsburgh University, Pittsburgh, PN
2011
Reference:
On request.
