Network Support Engineer Resume

Network support engineers design computer network as per users' requirements. These IT professional configure network, computers, hardware, and remote access systems. They install and connect printers, copiers, and faxes to the computers and maintain them regularly. The support engineers also have to monitor performance of the network systems and make changes as and when required. They are experts in troubleshooting problems related to computer network, local area networks, wide area networks, servers, and routers.

To work as a network support engineer, you have to complete a degree in computer science or information technology. In addition, a certification as Cisco Certified Network Associate is also required by employers.

Network Support Engineer Resume Example

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Timothy K. Jobe
2030 Hamilton Drive
Port Arthur, TX 77640
Phone: 409-985-4994
Email: tkjobe@freemail.com

Career Objective:

Looking for a network support engineer position with "Fun Corporation," to assist and support in on-going projects and optimization of the existing ones.

Summary of Skills:

• Strong experience of troubleshooting and supporting LAN and WAN
• Experience with VoIP Support and troubleshooting
• Excellent knowledge of supporting and troubleshooting Wifi and Cisco routers, switches, and firewalls
• Extensive knowledge of network media, including fiber-optics, Category 5e and Category 6
• Outstanding communication and project management skills
• Sound working experience of DHCP and DNS Servers
• Ability to work in a team and independently

Work Experience:

Network Support Engineer
Harris Technologies, Port Arthur, TX
October 2014 - Present

• Providing operational support and project implementation for Cisco-based network infrastructure, including switching, cabling, load balancing, routing, firewall security and site-to-site VPN
• Analyzing and evaluating network security threats and vulnerabilities
• Supporting in the implementation and documentation of network policies, standards and guidelines
• Promoting network policies, standards and procedures through adherence in daily operational activities
• Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment
• Coordinating with hardware and software vendors to maintain operations, diagnose issues and resolve problems
• Performing responsibilities of creating implementation plans for network-related projects based on standard building blocks and procedures

Junior Network Support Engineer
Two Source Corporation, Port Arthur, TX
February 2012 - September 2014

• Assisted network engineers in resolving complex network outages
• Developed and applied testing and troubleshooting plans
• Handled the tasks of troubleshooting basic network issues on-site and escalate problem to higher level of support, when required
• Handled the tasks of documenting network problems and resolutions for future reference
• Performed installation, configuration and testing of LAN/WAN devices
• Maintained technical and operational documentation and training materials for installation and configuration activities

Education:

• Bachelor's Degree in Computer Science
  ABC University, Port Arthur, TX
  2010

• Cisco Certified Network Associate
  ABC Technical Institute, Port Arthur, TX
  2011

Reference:

On request.