Remote Support Engineer Resume

Planning is of core importance in writing a remote support engineer resume. Your resume is typically the first impression that you can make to your potential employer. If you are unable to convey the information there are high chances of losing that great opportunity of getting an interview call. Employers review thousands of resume on a daily basis. It is vital that your resume should have that potentiality to shine above thousands of job applicants. With the increase of competition in job market, it is necessary to make sure that your resume conveys the right information in the right way. To make you comprehend the idea of writing effective resume, a free sample resume has been provided below.

A remote support engineer is a service engineer who provides engineering support at customer's site. The type of technical support depends on the area of specialization. The common job responsibilities of a remote support engineer include providing service, troubleshooting and the repairing product. The role also demands diagnosing products, analyzing data, debugging, and selecting appropriate technical resource. The goal of a remote support engineer is to provide timely support to meet customer requirements.

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Remote Support Engineer Resume Example

Career Objective: Hands on experience in addressing end-user network systems with sound knowledge of software products and services. Seeking an opportunity to work as a remote support engineer towards professional growth and development in a renowned organization

Summary of skills:

• Comprehensive knowledge of software technology, high availability architectures, and server operating systems
• Extensive knowledge of software products and supporting technologies
• In-depth knowledge of internal and external routing protocols, windows desktop, and server operating systems
• Sound knowledge of Multilayer switching, Extreme Data Switches, UNIX, and LINUX systems
• Possess excellent troubleshooting, analytical, and communication skills
• Familiar with enterprise storage systems, S8700, CM6, and Border Gateway Protocol
• Ability to build and maintain good relationships with customers

Work Experience:

Organization: Memmuns Group, Florida
Duration: January 2010 till date
Designation: Remote Support Engineer

• Perform the tasks of identifying the type of issues and assign the same to the engineering staff if the issue is beyond the scope of technical support
• Handle responsibilities of providing first-line technical support to customers in using the applications
• Responsible for coordinating with customer service representatives regarding status of issues
• Perform the tasks of documenting process documents for training and compliance
• Responsible for testing of software tools and equipment
• Handle the tasks of ensuring that the quality and cost effective production meet the standard guidelines
• Perform troubleshooting and debugging of software to solve system issues

Organization: Compo Engineers, Florida
Duration: September 2008 to December 2009
Designation: Junior Remote Support Engineer

• Responsible for verifying issues and recording error messages to develop solutions of the issues
• Perform the tasks of reviewing, analyzing, and testing bug fixes
• Handle responsibilities of communicating client status update to the project management team
• Perform the tasks of providing support to remote and on-site installation of products
• Handle responsibilities of repairing and maintaining products of the organization
• Responsible for assisting customer by providing guidelines on preventive maintenance and system configurations
• Handle responsibilities of monitoring product performance and update the report to the senior system engineer

Educational Summary:

Achieved bachelor's degree of Science in Computer Engineering
University of Florida in the year 2008

Reference:

Will be pleased to provide upon request

This remote support engineer resume example will help you to get acquainted with the ideal structure and format of effective resume. It outlines the career objective, skill sets, job responsibilities, and educational qualifications in the best possible way. Make sure to include all the sections provided in this resume. Hope, this resume makes the idea or concept of developing a successful resume. It will also open opportunities of getting as much interview call as possible.

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