Help Desk Team Leader Resume

Ensuring the company is complying with the Service Level Agreements (SLAs), and the team is providing satisfactory customer service are the core responsibilities of a help desk team leader. To meet the expectations of customers, the leader has to monitor calls received and made by the team and the number of issues successfully handled. This duty is essential to ensure customer are satisfied with the service and they are provided accordingly to their expectations.

This job required IT qualification, good communication skills, managerial abilities, and team leading qualities. As the job is to provide technical support to clients, holding strong technical knowledge is compulsory. If you do possess all these attributes, this sample resume is the first thing you will need.

Help Desk Team Leader Resume Example

Duane B. Castillo
249 Florence Street
Greenville, TX 75401
Phone: 903-455-5759

Career Objective:

To work as a help desk team leader and provide the best technical support service to clients utilizing my technical skills and experience in handling a team.

Summary of Skills:

Work Experience:

Help Desk Team Leader
Net Software Inc., Greenville, TX
July 2012 - Present

Help Desk Executive
Manpower Solutions, Greenville, TX
May 2010 to June 2012



On request.

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