Client Support Specialist Resume

Support service is what that helps in the long run of business. It is an area that is specially added in the operations of organizations that cater to the needs of customers. People working in this area are called client support specialist. These specialists can work in all types of industries and provide technical assistance and other support to keep customers satisfied. The education and experience would depend on the type of industry one is working with. If the company is into manufacturing engineering products, then the candidates must have engineering background. Similarly, a person looking to work in this position with an IT company must have computer programming and troubleshooting skills. In short, be it complaints, suggestions, or inquiries regarding any products or services, customer support specialist will handle them promptly and in a professional manner.

Client Support Specialist Resume Example

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Patt Flannery
2858 Ashcraft Court
California, CA 2110
Contact: (222)-386-4014
Email: patt@example.com

Career Objective:

Looking for a client support specialist position to apply my vast knowledge of different types of products and services for providing necessary solutions and pertinent information to customers.

Summary of Skills:

• Strong verbal and written communication skills
• Comprehensive knowledge of products and their functions, features and usage
• Ability to respond to customer complaints, inquiries and request promptly and in a friendly manner
• Good organizational and coordination skills
• Proficient with MS Office suite and customized software applications
• Excellent hands on keyboards with multi-tasking ability
• Hard worker, intelligent, and honest individual
• Active listening and problem-solving skills
• Skilled in planning, organizing and prioritizing work

Work Experience: Client Support Specialist
TKY Global Business, Los Angeles, CA
June 2012 - Present

• Train, and instruct clients in using TKY customized applications
• Provide support to clients in setting up new sites
• Enter entire support activities and client details in tracking system
• Assist clients in a positive, and professional manner for their needs
• Answer telephone, emails, and meet clients in person to solve queries
• Work with the development team and provide them support to improve client experience
• Review applications developed by the company and provide suggestions for improvements
• Address application training needs of clients

Senior Client Support Executive
Allens Business, Los Angeles, CA
April 2010 - May 2012

• Provided Tier 1 client support
• Responded to basic inquiries relating to Allens services
• Answered technical and non-technical questions
• Conversed with clients and representatives regularly
• Provided regular and timely follow-up to requests and inquires placed by clients
• Troubleshoot problems related to hardware and software
• Analyzed customers' information and needs, and drafted report
• Executed daily client-centric activities with utmost care and integrity

Educational Summary:

• Bachelor's Degree in Computer Science
  ABC University, Los Angeles, CA
  2009

References:

On request.