Support Specialist Resume

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A support specialist is a technical professional who mainly handles the tasks of providing first-level Information Technology-related software and hardware support to internal users and external customers. The role of a support specialist is to provide high level technical support, identifying and troubleshooting technical issues to support computer usage, by using specialized technical knowledge.

Support Specialist Resume Example

Career Objective:

To obtain a support specialist position in an IT company and apply my technical and customer service skills in providing prompt services to clients for their hardware and software needs.

Core Competencies:

• More than three years of professional experience in Help Desk and Technical Support
• Extensive knowledge of the methodology and techniques of data processing
• In-depth knowledge of using and troubleshooting computer peripheral equipment
• Possess considerable knowledge of internet protocols like SMTP, DNS, HTTP, FTP and SSH
• Excellent knowledge of troubleshooting computer hardware, software, and wireless network
• Comprehensive knowledge of operating Windows 2003 / 2008 Directory Services

Work Experience:

Organization: Actis Software, NY
Duration: June 2012 - Present
Designation: Senior Technical Supporter

• Responsible for performing first-level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices
• Handle the tasks of creating and maintaining directory structures, printer configurations and security rights
• Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation
• Handle the tasks of identifying software issues and troubleshooting technical problems
• Responsible for providing technical assistance to users on data transmission and data communication equipment
• Handle the tasks of providing training sessions to clerical and administrative staff on Word, Excel and PowerPoint

Organization: Mind Tree Solutions, NY
Duration: January 2010 - May 2012
Designation: Support Specialist

• Handle the tasks of providing second level technical support to customers and evaluators via email, instant messaging and WebEx
• Responsible for assisting technical support specialist in the installation and configuration of software products
• Perform the tasks of tracking and escalating customer issues to the Support Manager
• Handle responsibilities of identifying environmental and network issues that affect its operation
• Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds
• Handle the tasks of testing and commissioning network servers, both hardware and software

Educational Summary:

Achieved bachelor's degree in Information Technology
University of New York in the year 2009

Reference:

Will be available upon request