At Home Tech Support Resume

A well written at home tech support resume is necessary for the professional providing technical support from home. You must be aware of the latest trends and tricks of resume writing to make it more effective and informative without making it too lengthy.

The job of an at home tech support professional is to provide the necessary technical assistance to the clients from his/her home. The clients may face many problems with the computer systems, network or hardware and it is the duty of at home tech support professional to understand the exact issue and provide an effective solution within reasonable time. This job demands for professionals who apart from being highly knowledgeable also know how to communicate and coordinate using e-mail and telephone to understand the problem and provide accurate solution.

At Home Tech Support Resume Example

Career Objective:

I want to work as a tech support executive from home to provide the necessary technical assistance required by the clients

Skills as an At Home Tech Support Professional:

• Ability to communicate and coordinate with the clients on telephone and e-mail and provide prompt resolutions
• Excellent analytical and problem solving skills
• Well trained in documentation and report generation
• Knowledge of the most advanced operating systems, hardware, software, networking, etc.
• Highly motivated and organized worker with an ability to work on irregular timing to provide customer service

Work Experience:

At Home Tech Support Executive at Gordon Technologies, Olympia
Employed since August 2011

Job functions and responsibilities:

• Answer phone calls and identify the problems faced by the caller
• Analyze the possible solutions and offer the one best suited to the system requirements of the customer
• Read e-mails and research for the possible causes and solutions to the clients problems
• Respond to e-mails within the specified time and ensure that the clients are able to follow the instructions
• Compile details of callers and e-mails and send weekly and monthly reports to the Technical Support Head

At Home Tech Support Executive at Melissa Technologies, Olympia
Employed from June 2009 to July 2011

Job functions and responsibilities:

• Provided technical support to the clients via telephone and e-mail
• Provided system configurations, upgrade instructions and installation guide through e-mail
• Provided assistance for setting up intranet network and designing intranet pages
• Instructed the clients on database migration

Details of Academic Qualifications:

• Master's Degree in Software Engineering
  Washington Technical University

• Bachelor's Degree in Computer Sciences
  Washington Technical University

References:

Available upon request