Customer Technical Support Resume

A customer technical support resume is made of little details that combine together to make a complete professional statement on behalf of the applicant. The customer technical support resume can be a boon for you if you are able to make it a document that can easily convince an employer.

Customer technical support professionals have to provide customer service in the form of technical assistance related to the installation and use of specific or a set of hardware and applications. This assistance can be provided either by visiting clients' site, or through telephone and e-mail.

Although the job responsibilities may vary according to the products and services your organizations offer; the key function remains excellent customer service that ensures client satisfaction. This can be achieved only when you are dedicated and confident enough to provide the necessary technical assistance and resolve the queries in minimum time with maximum efficiency and accuracy.

How to write a Customer Technical Support Resume

Customer technical support resume is as special as this profession is and you need to make your resume suitable for this profession. Try to include as much information as possible that can establish you as a qualified professional. This information is nothing but a blend of your experience, education and skills that contribute to your productivity. The best way to provide this information is in the form of bulleted points that can separate and emphasize on each detail effectively.

Once you read the sample customer technical support resume, you will learn how easy it is to create a customer technical support resume that is perfect in every aspect.

Customer Technical Support Resume Example

Career Objective:

To work as a technical support executive for a software company and provide support in the creation, development, and maintenance of training materials for customers.

Technical and Soft Skills:

• In-depth knowledge and working experience with a large variety of applications, operating systems, server, networks, hardware and other peripherals
• An ability to handle the most irate clients and situations
• Communicative and cooperative with colleagues and clients
• Outstanding skills in executing a multitude of work related tasks within a limited time period
• Comfortable to work on weekends and in rotating shifts as well

Employment History:

Customer Technical Support Executive at Cryonic Enterprises, Jacksonville
Employed since November 2012 - Present

Primary work responsibilities:

• Answer calls of the clients and schedule visit to the sites if the problems cannot be resolved on the telephone
• Reset and configure applications and replace faulty equipmentwhen required
• Schedule regular visits for performance review and present reports with detailed analysis of the overall systems
• Answer calls escalated for level two support and provide necessary resolution to the customers
• Make telephone calls to the customers to solicit feedback
• Prepare detailed reports of every task

Customer Technical Support Executive at Tech Nest, Jacksonville
Employed from July 2010 - October 2012

Primary work responsibilities:

• Provided effective resolution and resolved all queries of the callers
• Assisted in the installation of critical applications and components through remote assistance
• Developed log sheets for unusual problems and failures detected in systems and applications
• Ensured that the complaints reported by the customers are resolved within the timeline allotted for the nature of complaint

Career Achievements:

• Won the "Outstanding Performer" award thrice at Tech Nest
• Held trainings and seminars on behalf of Cryonic Enterprises during Tech Fiesta held at New York

Details of Educational Qualifications:

Master's Degree in Information Technology Management 2009
South County School of Technical Excellence

Bachelor's Degree in Information Technology Management 2007
South County School of Technical Excellence

References:

• Derrick Smith
  IT Operations Manager
  Cryonic Enterprises
  812-452-3711
  om.derricks@cryonic.com
• John Santiago
  IT Operations Manager
  Tech Nest
  812-450-2267
  johnsom@tech-nest.com

The sample customer technical support resume ideally explains you the best way of writing a perfect customer technical support resume.