Email Support Resume

The email support resume is equivalent to the knowledge and skills required to execute job responsibilities. Whenever a professional approaches an employer for a job, the first thing that any employer asks for is an e-mail support resume. You are ready for this situation only if you keep a well written and updated resume.

The e-mail support technicians help an organization by assisting them in the operations that require frequent use of e-mails. Companies use e-mail to provide technical assistance to the clients, information on products and services, promotional schemes and other information through bulk e-mails. The e-mail support technicians or executives have to perform all these activities and ensure that a smooth communication is maintained with new and existing clients and other public.

Apart from knowledge of e-mail and other applications, e-mail support professionals should possess excellent communication etiquette and organizational skills to manage communication activities.

How to write an E-mail Support Resume

E-mail support resume needs to emphasize more on your technical skills and experience more than anything else because the employers are not interested in any non-professional details of an applicant apart from his/her name and contact details.

While writing an e-mail support resume, use simple and correct language which convinces the employer that you are well versed with written communication. Also provide a list of the most important job responsibilities assigned to you in previous jobs if you are an experienced professional. If you are a beginner, you can mention the details of any project and internship that you have completed.

To understand and learn more about resume writing, read the sample e-mail support resume.

Email Support Resume Example

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Robert Chapman
1462, Lockhart Lane, Pennington Park
Houston, Texas 68250
Contact: 405-228-5129
Email: robert.chap@yahoo.com

Career Objective:

An email support technician position to help users in setting up accounts, respond to their questions, update them about new products and services, and resolve issues.

Technical and Soft Skills:

• Experience of working on all e-mail clients and servers on different operating systems
• Well developed etiquette of electronic communication
• Ability to work for long hours and on weekends to fulfill job requirements
• Confident and patient employee
• Passionate for growth and excellence through consistent hard work

Details of Work Experience:

E-mail Support Executive at People's Choice, Houston
Employed since June 2012 - Present
Key work responsibilities:

• Read e-mails and sort them according to priority
• Save important e-mails on secure folder and extract attachments for preparing official records
• Reply to the queries of clients and customers and maintain a separate database for price lists and quotations sent to the prospective clients
• Forward bulk mails for promotional schemes, modifications in company policies and other information
• Print important documents such as invoices and bank statements for future reference

E-mail Support Executive at Lobo Soft Technologies, Houston
Employed from December 2010 - May 2012
Key work responsibilities:

• Answered all mails received by clients and resolved their queries and complains on a daily basis
• Prepared promotional mails for individual and corporate clients
• Performed consumer behavior research and prepared electronic reports for National Research Team
• Ensured that all the e-mail communication activities are performed in accordance with the company policies

Details of Academic Qualifications:

• Master's Degree in Computer Applications, 2009
  Department of Technical Studies, North Texas University
• Bachelor's Degree in Computer Applications, 2007
  Department of Technical Studies, North Texas University

References:

Will be provided on request

The sample e-mail support resume is a comprehensive guide for every e-mail support professional aspiring to write a perfect e-mail support resume.