IT Application Support Resume

The IT application support resume gives an in-depth explanation about your professional competency and attitude. By applying a little thought and spending some time in polishing your resume writing skills, you can easily write a perfect IT application support resume that will help you to achieve success in your career.

The professionals specializing in IT application support domain are in-charge of providing assistance to the clients in using specific applications or a range of applications and troubleshoot assistance for the same. Apart from application support, these professionals also help the clients in other technical assistance related to systems, network and other equipment as well.

The IT application support professionals have to be well prepared to deal with any technical and functional issues faced by the clients and provide prompt assistance to resolve these errors. A flair for customer service combined with updated technical knowledge and skills helps you to succeed in this profession.

IT Application Support Resume Example

Career Objective:

To associate with the market leader as an Application Support personnel wherein I have the privilege to work efficiently and be a part of the success story in the long run

Technical Skills:

• Applications: CRM, ERP, MS Office Suite, MS Outlook, Client Server Applications
• Database: Oracle, DBMS, MySQL, MS Access
• Operating Systems: Windows (all versions), UNIX, Solaris, Linux, Macintosh
• Hardware: IBM, Windows Enterprise Server, Dell Enterprise Editions
• Networking: Switches, Routers, Gauntlets, Firewalls

Soft Skills:

• Ability to work for long hours and deliver results within reasonable timeframe to ensure client satisfaction
• Ability to handle multiple tasks simultaneously with equal attention
• Communicative and cooperative worker
• Comfortable to relocate upon job requirements

Details of Work Experience:

IT Application Support Technician, April 2011 to present
Edinburgh Technology Solutions, San Diego

Primary work responsibilities:

• Understand application requirements of the clients and provide specifications to software developers
• Install, test and troubleshoot regular and custom made applications and train clients on different functions of the application
• Resolve compatibility issues and provide support for network system
• Provide update patches for operating systems and update system configuration to improve efficiency
• Coordinate with the warehousing department and place orders for hardware and other equipment

IT Application Support Technician, June 2009 to March 2011
Maria Technology Services

Primary work responsibilities:

• Updated existing applications and tested new features for compatibility with existing version of hardware and operating system
• Assisted in the database management and migration
• Provided hardware and network configuration and assisted in the performance review of the same
• Provided technical support for systems and applications within the organization

Details of Academic Qualifications:

• Master's Degree in Information Technology Management, 2009
  California University of Science and Technology

• Bachelor's Degree in Information Technology Management, 2007
  California University of Science and Technology

References:

Will be provided on request.