IT Help Desk Technician Resume

Help desk technicians form a vital part in IT organizations. They are responsible for smooth running of business based on the technologies needed for their organizations. They render troubleshooting and technical support to the end-users of the company for software and hardware issues. These professionals may be employed for in-house work or for outbound calls addressing customer queries and solving their IT issues. All this necessitates that these professionals have a thorough grasp of computer software and hardware concerns. Additionally, they need to possess excellent communication skills.

Applying for a job

While applying for jobs as Help desk support professionals, the candidates need to include their certifications related to hardware and software technologies that they posses in their resume. Along with this, their achievements during past jobs, educational qualifications and contact details need to be mentioned according to standard sequence as mentioned below in the sample IT help desk technician resume.

IT Help Desk Technician Resume Example

Career Objective:

A graduate in Computer Science with through knowledge about software and hardware fundamentals and excellent communication skills in British and American accent, seeks to work as an IT help desk technician.

Key Skills:

• A computer graduate with excellent command over English
• Proficient with all versions of Windows and other operating systems including LINUX, Macintosh, Mac
• Good listening skills which help in complete and exact understanding of the problem/s faced by the customer
• Specially trained in American and British English accent
• Ability to work even under stress and meet tight deadlines
• Brilliant in giving short answers and to the point
• Sound problem solving skills
• Great ability to solve the query at the basic level

Professional Experience:

1. Post: IT Help Desk Technician
   Organization: MicroChip Software, New Jersey
   Duration: March 2012 - till date

   Roles and Responsibilities:

   • Receiving the calls and greeting callers
   • Understanding the problem faced by the customer
   • Directing the caller about what steps to be taken for solving the problems
   • Answering the queries related to the software of the company
   • Completely verifying the identity of the caller if the caller is asking for a Password

2. Post: Associate IT Help Desk Technician
   Organization: Easy Printers Inc., New Jersey
   Duration: June 2010 - February 2012

   Roles and Responsibilities:

   • Providing on call training program
   • Solving queries of customers
   • Forwarding the call to seniors if the problem is grave

Educational Qualification:

• Completed graduation from University of New Jersey in Computer Science