Desktop Support Interview Questions

Education will have no importance if you do not apply your knowledge skillfully. Candidates study hard to complete their education and gain appropriate qualifications. However, most candidates do not find suitable jobs. The factor that separates the haves and the have nots is the interview. Several candidates fail to answer the interview questions impressively and hence get rejected. It means that either candidates do not prepare for interview or they are not confident enough to face it. In both cases, the only conclusion one can make is that candidates must practice for the interview by studying and answering the probable interview questions. To simplify this task, we have provided a list of desktop support interview questions.

These sample interview questions are aimed at helping job seekers to get ready for interviews. Also, we have given here a list of situational questions that must be answered as per your experience.

  1. How do you define DNS? What is meant by forward lookup and reverse lookup in DNS?

    Answer: DNS refers to domain naming services. Computers understand the language of numbers while users are familiar with names. To resolve this conflict, DNS converts the command from one to another. When we type in the assigned website name, the DNS converts it to its IP address and prompts the system. When the DNS converts the website name to the IP address, it is referred as forward lookup, and reverse lookup refers to resolving names to IP addresses.

  2. Explain DHCP.

    Answer: DHCP is dynamic host configuration protocol. It allows allocating unique IP addresses to several computers connected in common network environment. It is crucial in IP management.

  3. What is bootloader?

    Answer: Bootloader facilitates loading of operating system on the system. It enables the booting process and gives OS options to the user while starting the system.

  4. Which is better - Windows 7 or Windows XP? Support your answers with examples.

    Answer: Windows 7 boasts of better features and is recommended over Windows XP. The looks and graphics of windows 7 are impressive and features better secured system. It is better equipped to defend virus and malware attacks. Speech recognitions, backup and restore functions, application compatibility, quick installation, etc., are some of the features that give advantage to Windows 7 than windows XP.

  5. What is BSOD?

    Answer: BSOD is an acronym for Blue Screen of Death. It refers to an error where OS is unable to operate, following some error or a failure. It gives a blue screen and an error code. To treat this problem, we need to boot the computer in 'last known good configuration' or 'safe mode'.

  6. What is active directory?

    Answer: Active directory is a platform that manages the identities and relationships between the network environments. With active directory, it is possible to create, access and manage users, systems and peripheral devices.

  7. How to recover files if the system detects virus?

    Answer: Firstly, install another operating system with latest patches and upgraded antivirus protection. Now, connect the main infected hard disk to the system. Run the antivirus and scan the secondary HDD. Once the hard disk is cleaned, copy the files to another system.

  8. Differentiate between firewall and proxy server

    Answer: Firewall is used to protect the internal IT infrastructure from hackers. Proxy servers allow sharing internet connections and protecting IP addresses. Firewall is a networking based technology and proxy server is an applications based technology.

  9. What measures are taken to improve the security of the desktop system?

    Answer: First step is to install and upgrade the anti virus for the system. Secondly, ask all users to not give out or write down passwords, include special characters, and it must be at least 8 characters long. Thirdly, for desktop security, ensure the screen is locked and password secured during the day, and logged off during the night.

Situational Questions

These questions are based on a situation that requires actions from your side. Since your profile is of a desktop support, you are required to constantly answer queries. There are several situations that require your assistance. We have listed a few as examples.

  1. What steps will you follow if you have to install same operating system on over 70 computers at the same time?
  2. Describe the process for adding a new user to a network of 15 computers?
  3. How would you retrieve passwords if one of the users have forgotten their password and can no longer access their official account?
  4. How would you resolve a problem if the complainant says that whenever she tries to use internet explorer, the page does not load and instead gives a prompt, 'virus detected'?
  5. Give example of an instance where you have explained a complex technical term or procedure to a layman? Which examples you gave to solve their queries?

While answering these questions, give a step-by-step analysis of the method to resolve the problem. Use simple language that even a layman can understand. Try to give instances from your work experience in support of your answer. Refrain from using a typical answer. Customize it as per the given problem and work nature.

These were some examples of technical questions. Besides these, they may be asked certain personal questions too. It includes introspective questions like strengths, weaknesses, ambitions, goals, etc. These questions are asked with the objective of finding more about the personality and capability of the candidate.

Interview is your one chance at success. Candidates have to give their best to make most of this one chance. Hence, we suggest candidates to participate in mock interviews and practice interview questions. You can study these answers or make your own as per your experience. Feel free to utilize these desktop support interview questions to your benefit and make a positive first impression on your recruiter.

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