Account Collector Responsibilities
Every organization deals with income and expenditure. Someone has to keep a strict check and a vigilant eye on the accounts. These form the account controller responsibilities in a nutshell. They collect and receive payments from various clients, customers, vendors, etc.
This profession is for providing assistance to the accounts receivable department of organizations. Accounts collector is not directly involved in handling the daily transactions; they are substantial in giving the data on the basis of which the department operates.
Their job is to update the customers and their accounts, keep a track and record such information. They may also be a part of the administrative department or can be assigned to look after some specific or special accounts. More often than not account collectors also double up their work profile as financial advisors, negotiate credit extensions and thus they have to possess few personal traits like being persuasive and influential.
- So, before you go to face the interviewer it is better to be prepared with the kind of profile you will have to deal with. The following will help you with that. The major account collector responsibilities consist of the following duties:The main duty of an account collector professional is to track the money to be received and refunded, i.e., the accounts receivable accounts
- Get in touch with clients or vendors from whom money is to be collected. Ask reasons and extend the time limit for genuine cases
- Maintain contact with such people to ensure the job is done and the company gets its due
- Train the newcomers in the collection matters and conduct workshops for handling various related issues
- Design programs for processing different accounts, for example, plan different schemes or offer special deals to people for debt repayment, depending on their personal issues
- Supervise and review the final drafts of records, maintain records of the same, ensure the records and reports are error free
- Communicate with the insurance companies, and the refund and claims department
- Head the customer complaints department and resolve issues
- Track and trace the customers who have dues on their names, find out reasons for the delay in payments through official sources like credit bureaus, etc.
- Complete the formalities for accounts that become non operational and ensure proper closure of the same
- In some work profiles of account collectors some administrative duties are also a part of their daily work
Professional Requirements of Account Collector
- Computer knowledge for using word processing, maintain records properly in a systematic manner, knowledge of software programs to manage files, , stenography and transcription, etc.
- Design forms for clients, vendors, employees for different purposes, and for other office procedures and formality
- Customer care forms a major part of an account collector job responsibilities. Noting the problems, assessing the gravity of it, ensure the organization meets quality standards for services for ensuring customer satisfaction
- Knowledge of mathematical subjects and their applications. For example, statistics, algebra, arithmetic, geometry, calculus, etc.
- Legal awareness is extremely important for being an account collector. He or she should know the legal codes, court procedures, government rules, executive orders, agency rules, etc.
- Economics is a must as only this subject helps in understanding the dynamics of the finance industry
- The account controller needs to be involved in resource allocation, human resources modeling, leadership technique, strategic planning, production methods, etc.
Soft Skills Required for an Account Collector
- Ability to judge people
- Understand body language to detect lies, or genuineness of the person he deals with
- Critical thinking and analytical skills
- Problem solving ability
- Innovative with the way of approaching problems
- Decision making ability
- Communication skills, this includes listening and talking
- Ability to persuade and influence
- Logical thinking
- Ability to conduct SWOT (strength, weakness, opportunities, threat) analysis
These soft skills matter a lot in the assistant collector responsibilities as his or her work profile involves a lot of interaction with people for knowing the reason behind payment dues and investigating cases of non payments.
