Automotive Service Advisor Job Description
The automotive service advisor has a lot of duties to perform from time to time. He makes sure that the work done is perfect. They greet the people who enter the work place and takes notes so that the correct information about them can be obtained. He then notes down their problems and queries so that the solutions to those problems can be given thereafter. Another major responsibility of an automotive service advisor is to deal with cars and know the proper servicing and repair methods. He might have to answer the questions relating to the repairs and thus, he should have the in depth knowledge of the same.
Automotive Service Advisor Responsibilities in detail
There are a lot of responsibilities that are taken care by the automotive service advisor in the day-to-day life. Some of the major responsibilities are as follow:
- Advice: The automotive service advisor's main work is to advice the clients as to what all repair schemes they should follow, the price estimates and the suggestions for the time of next servicing
- Quotation: Another major responsibility is to quote the prices for the different parts that are changed during the repair work. He should make sure that he is aware of the prices of all the parts so that he can quote accordingly. The prices should not be too high for a person to afford and so a fair calculation is done and the quotation is given to the clients
- Appointments: Not just the quotations and advices, they take care of fixing the appointments for different people who call up and ask for some assistance or help. He should also know about the products because sometimes, the people may ask for prices of different products over the phone
Skills of automotive service advisor
The job of an automotive service advisor is a highly skilful job. A person needs to possess certain qualities to be the best and beat the rest. Some of the major skills that should be possessed are given below:
- Communication skills: An automotive service advisor should be highly skilled in communicating with others. He should know the way of interacting with different types of people so that they can be satisfied. He should also communicate well with his subordinates and tell them the procedures of repairing various vehicles
- Problem Solving: Another major skill that should be present in an automotive service advisor is the problem solving skill. This skill should be necessarily present in the automotive service advisor so that he can listen to the queries and problems of the clients and help them accordingly
- Listener: They should be a good listener and hearing patiently is one of the skills that the automotive service advisor should be perfect at. He listens to the problems and queries of the customers and his subordinates and gives them the solution accordingly. He makes sure that the work he does is helpful for the people who ask for help
Academic qualifications
To become an automotive service advisor, a person has to be well equipped with the knowledge of all the automobiles and their repairs. The academic qualification is given below:
- Graduation in Automotive Engineering
- Post-Graduation in Automotive Engineering
- Diploma for 6 months or an year
- A prior work experience of at least 3 years in the same field
Career scope
They have a lot of duties to perform in the organization. He makes sure that the work he does is perfect so that the clients are satisfied and decide to come to them again and again. Only if his work is up to the mark then the people would return for his advice and services. He might get promoted to the post of head automotive service advisor so that they can work with more authority, lead a team of other employees and take major part in the advisory session if he is efficient in his work. He might also try in other organizations so as to get a hike in salary and position.
