Whenever a customer buys any product and if there are some technical or any other problem associated with it, then the first person that comes to his help is the field service representative who tries to resolve all the issues. He/she is an individual who represents the organization and carries out all the assigned servicing duties on the field as per the company's instructions, and is responsible for addressing the inquiries, queries, and issues of all the customers. Thus, field service representative responsibilities need to be handled in a professional manner so that the business goals can be achieved more easily.
Key Responsibilities of a Field Service Representative
The field service representative is responsible for handling a wide array of duties which are mostly dependent on the type of organization he/she is working in and the size of the company. The level of responsibilities that he/she needs to shoulder will vary from one company to another. To get a better idea, here are a few points that will help in determining as to what exactly are the key responsibilities that need to be handled by a field service representative in various sectors:
To be able to carry out the duties satisfactorily, a field representative must be a self starter with excellent leadership skills. He/she should have a good business acumen with exceptional sales, service, and marketing skills. He/she should be totally customer oriented, should be able to resolve problems, and have excellent business management and organization skills. Strong communications skills is a must, and he/she should be able to convey the information to the clients in a clear and concise manner.
A high school diploma or GED is sufficient to make an entry as a field service representative. However, a bachelor's degree with some experience in the servicing industry or where customer interaction was involved would also prove to be of great help.
The individuals who are ready to take up the job as a field service representative should be flexible to travel to any location as per the request of the clients. Thus, his/her daily schedule may be hectic, and may require him/her to work extra in the evenings or sometimes even on the weekends and holidays.
The average salary that is offered to a field service representative is $45,000. However, it may vary depending on the geographical location, type, and size of the organization. It also depends on the experience, skills, and educational background that an individual has.
There is a huge scope for individuals aspiring to make a career in the servicing industry. Those who have demonstrated their skills and abilities have better chances for promotion to higher managerial positions.
Thus, to ensure a lucrative and successful career, you should be able to shoulder the field service representative responsibilities well.