A field support engineer is a professional who is engaged in providing high quality technical support for the company's clients. Field support engineer responsibilities include taking ownership for the technical issues faced by the clients and assisting in delivering technical as well as non technical solutions for the same by making use of the latest technologies. Thus, the effective implementation of these duties is vital to ensure the success for any organization.
The responsibilities of a field support engineer vary depending on the type of the industry he/she is employed in and the size of the organization. The basic responsibility is, however, to pro actively help the clients in minimizing the occurrence of issues and solving the more complex technical issues promptly. The points given below will help you in giving a clear idea about the kind of responsibilities that need to be handled by a field support engineer:
Field Support Engineer in Technical Field:
Field Support Engineer in Electronics Field:
Field Support Engineer in Software Industry:
Thus, a field support engineer is basically involved in supporting the day to day activities of the relevant field he/she is working in, so that business goals are achieved and ensuring that the customer is content with the quality of services delivered.
The educational requirements will differ depending on the kind of industry a field support engineer will be working in. A bachelor's degree in electronics, software, or IT would be preferred. The individuals with additional qualifications will have better chances for getting the desired job.
The field support engineer spends most of his/her time on the field while some time may be spent in the office. The normal duty hours do not extend beyond forty to forty five hours per week, but he may sometimes need to work extra and reschedule his/her work depending on the clients' appointments.
The average salary earned by a field support engineer is $87,000. The minimum remuneration offered is $48,000. Experienced field support engineers can earn up to the range of $93,0000. It varies depending on the skills, academic background, location of the organization, the actual size of the company and the level of responsibilities that an individual is going to handle.
Though there are many job opportunities available for the post of a field support engineer, there is a huge competition to get the right kind of job. To survive in this competition, the assigned duties must be carried out well. If you succeed in this, you have definitely got bright chances for promotion to higher executive or managerial positions.
Thus, effective implementation of field support engineer responsibilities will ensure better customer satisfaction, thus leading to more business, and better professional and personal development.