In today's fast paced world, technology has become the key for survival. Technology plays a key survival factor in almost all the businesses, and hence opens the door for requirement of end user support professionals in the market. End user support professionals are in great demand in today's technology oriented environment, and thus there is a great scope of building a progressive career in this field. Before opting for the particular career, it is necessary to have an idea about the duties and responsibilities of that job. Given below are the detailed analysis of the responsibilities of end user support.
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Responsibilities of an end user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipments, and repairing the same. The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem, so that the organization can run effectively.
When a flaw in the computer system is detected, clients request end user support professionals in the organization to resolve that particular issue. The end user support then diagnoses the problem and works towards resolving the issue. For major technical flaw in the system, the end user support professional has to call level two technical support team for resolving the same. The work assigned to the end user support varies as per the company guidelines.
The key responsibilities of an end user support professional include:
Required Qualifications and Skills
Since the job of the end support user is entirely based on handling technical flaws in the computer system, they are required to have basic training in configuration, installation, and troubleshooting of computer hardware and software. Depending upon the requirement of expertise knowledge and the scope of responsibilities, certificate course on specific computer networks, hardware, software, and/or applications is considered. Someone with a Bachelor's Degree in Management Information Systems or Information Technology is preferred over a normal graduate.
Professional experience is also considered for this job depending upon the scope of responsibilities involved, but many companies do hire freshers directly from technical schools, as there is a vast range of responsibilities involved in this job. Previous experience involving the use of MS Active Directory, DNS, DHCP, TCP/IP, and other technical skills is generally considered for getting a better placement. Apart from professional experience, interpersonal skills are also considered, as the job requires to prioritize and handle multiple customers simultaneously.
Since the end user support professionals work in a technical field, they play an important role in the overall operations in the system. Apart from working in normal hours, an end user support professional may require to work beyond the normal hours and/or on weekends based on rotational shifts.
Average salary range for an end user support falls in between $40,000 to $50,000 per annum, depending on the company, complexity of the job, and the sense of responsibility.
In the near future, end user support professionals will have lots of career advancement in the field of technology as it keeps on developing. Hence, a brief look on the end user support responsibilities will always prove beneficial for someone who is willing to start a career in this field.