Engineering Support Responsibilities

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Engineering assistance is required in the field of science and technology. Even a small machine works on the basis of the set functions as per the engineering commands. In most of the technical work field, engineering support personnel are required. They may be recruited in technical support engineering, network support engineering, application support engineering and so on as per their education and specialization. Engineering support responsibilities and job tasks are myriad and its major part is associated with the technical and engineering work. The personnel with this job post have to work in a team, where they have to meet the clients and represent the organization by presenting the project.

Job Responsibilities of an Application Support Engineer

An application support engineer has to conduct a variety of responsibilities; this may include providing superior quality technical assistance to the clients as well as the organization. They may have to work on other documentation and programming projects as per the requirement. Their main objective should be providing effectual technical customer assistance with an aim to contribute in the growth of the company, deliver technical as well as non-technical solutions to the end users in addition to the broad support in range of technologies. They may have to work in rotating shifts. Entry level candidates can be trained to deal with all these tasks. These personnel have to perform certain tasks which may include:

• Resolving intensified complaints of the clients without the needs for the intercession of the team lead
• Taking initiative and responsibility to manage any technical issue and team up with the development group to solve advanced issues when required
• Participating in training programs to customers when required
• Troubleshooting, documentation and problem resolution

Required Skills

• They have to be knowledgeable about using various software programs such as Windows, Vista, XP and general desktop support problems.
• An application support engineer should have knowledge of TCP/IP, DNS and other networking concepts.
• Experience in HTML, website development and SQL plus can be more beneficial

Job Responsibilities of a Network Support Engineer

The major responsibility of the network support engineer is to ensure the need of their clients and system in order to monitor, design and maintain computer networks. They may have to initiate by collecting data on routers, system and other hardware. During this phase, engineers may have to perform various tasks that may include estimating the costs of materials, budgeting and estimating expense of labor along with the anticipation of the potential future costs. Another form of job tasks may include configuration of networks, computers, remote access systems and periphery equipment which may include scanners, copiers and faxes into one system. They have to monitor and keep a track of the performance in order to ensure that they are fulfilling the demands. Network engineering support responsibilities include:

• Maintenance and supervision of all computer systems
• Troubleshooting broad range of routers, servers and networks, switches and local area. Additionally, these experts may install or modify hardware and software tools too.
• Other responsibilities may involve logging service, responding to technical inquiries, repair, training associates, staff and clients, creating guides and manuals, etc.

Required Skills

• They should be consistent enough to keep the network system updated as per the requirement.
• They must be able to explain a complex project in simple form.
• Clear understanding of particular systems of the employee
• Required knowledge of the four network types (WAN, LAN, GAN and MAN)
• Ability to study and research in order to find information, locate communicating skillset and resources to management, stakeholders as well as vendors.

Job Responsibilities of a Technical Support Engineer

The personnel in this field have to deal with the technical issues raised by the clients and company. Technical engineering support responsibilities may include:

• Providing assistance to the customers in resolving technical issues with the widgets
• Developing documentation as per the customer's point of view and their requirements
• Resolving queries of potential customers about the capabilities and features of the widgets
• Coordinating with the customers and engineering staff for the purpose of development

Required Skills

• Excellent knowledge of Windows, Linux and Mac troubleshooting
• Excellent knowledge of the technical fundamentals associated with the use of Internet. They should be capable of handling Internet protocols such as SFTP, FTP, SSH and HTTP along with the ability to employ diagnostic tools such as ping, trace route and dig.
• They should be good listeners in order to understand the query of the client and thus resolve it.
• Technical support engineers should have strong command on Linux use. This requires experience in the setup and execution of own Linux servers.
• Telephone mannerisms are essential as some support is provided through phone
• Excellent writing skills, as some part of work is done via documentation and email
• They should have a firm grasp on networking, web working and software products
• A candidate with the knowledge of Internet marketing will be more beneficial for the organization.

The basic engineering support responsibilities do not change, but it may differ slightly as per the field area. Being proficient in one's work and skills is mandatory to get this job post.