Usually an entry-level or sometimes seasonal position, working as guest service representative will be the best way to gain some experience in resort, hotel or hospitality industry. Employers will always range from small motels to large hotels and sometimes you may be employed in cruise ships, tourism companies or amusement parks. These representatives have to work closely with the hotel guests ensuring that every guest meets their expectations during their entire stay at the hotel.
Since this person is responsible for working with guests, this position demands someone who is flexible for working in longer shifts, weekends and holidays and who has an exuding personality. A guest service representative is someone who will check-in and out the guest in the hotel with a helpful and friendly attitude towards his or her clientele. These professionals also have to answer questions at the front desk and modify their reservations for all the guests who wish to stay there.
While guest service representatives are responsible for providing gracious and attentive service to each guest, they also have to handle the charge and cash payments, prepare and balance the paperwork and all the hotel closing duties. These people need to know how they need to multi-task at a quick place. Excellent people skills, along with empathy and diplomacy skills are the most sought after skills for guest service representatives. Except for this, they also need to be cooperative, organized and great multi-taskers.
There is no specific educational requirement for this profession a degree in any field will do. Usually the employers will look for someone who has previous experience in hospitality industry or knows how to handle guests. If you have the required experience or skills that will make you a prefect guest service representative, then you can start applying for jobs. However, always remember that you need to send a covering letter with every application. Here is a sample guest service representative cover letter that will guide you ahead.
Your Contact Information
Colleen Navarro
2908 Franklin Avenue
Daytona Beach, FL32114
Mobile: 386-257-2362
E-mail id: n.colleen@example.com
Employer Contact Information
Ms. Kerry Trimble
Renaissance Hotels
625 Wilmar Farm Road
Chantilly, MD20151
Date: April 18, 2011
Dear Ms. Trimble,
I am writing this letter to apply for the post that was recently advertised in local newspaper, featuring the opening of Guest Service Representative with your organization. I think that my understanding and knowledge for this specific position will match exactly with your needs, and I would like to offer you my resume for the further convenience.
I am sure that I have the experience that you have been looking for, as I have been working in the hospitality industry since the last fifteen years. I am very well aware that the guests in this establishment are my number one priority, and I will go out of my way to make sure that all the customer needs are met fully. In some of the instances, this does mean that I will go the extra mile and use the best direction, especially when the guest is well known in the society.
In this industry, it is very easy for most of us to get frustrated at some of the seemingly minor details that only a few guests need. For me, all of this is a part of the job, and I will take every task with a smile and respect. For the same reason, I am confident that I will prove to be a valued member in your organization.
I would love to discuss this position further, and I think a personal meeting will be beneficial for both of us. You can reach me at anytime on 386-257-2362 or e-mail me at n.colleen@example.com. Thank you for giving your time and considering my application.
Yours sincerely,
Colleen Navarro
Your Signature
Enclosure: References and Resume
Writing a cover letter is very easy, just highlight your skills and keep it simple without any exaggerations.