Any position of front desk is always the first position in an organization. Most of the hotel lobbies, especially the large hotels, are one of the busiest places, which can be even hectic at times. Most of the times, the experience that a customer faces at the front desk will influence their opinion about the hotel. The first rapport and impression which is developed at the front desk is responsible for the visit of the customer back to the hotel or to not.
The hotel front desk professional is responsible for providing various services inside the hotel to every guest and make sure the hotel is running efficiently. The duties can range from customer's personal travel needs to all the administrative duties like, processing invoices and orders, which relate to proper running of the hotel, along with dealing with the hotel staff and housekeeping department. The front desk staff working in the day shift will have to handle regular record sheets, vouchers and receipts through a computerized data system.
Their responsibility is answering inquiries related to the services of the hotel and registration by giving answers to telephone calls and correspondences. Maximum times the front desk employee has to be all set to greet, meet, give information and solve the customer's problems. Performing all these tasks will require an individual to have a fundamental understanding about customer service and office procedure. Front desk professionals working in the night shift will have a totally different set of duties.
Night front desk agents have to be constantly alert to all the after-hour needs, like any kind of maintenance emergency, auditing, late-night check in or any other work. The night staff has to make sure that the customers are not disturbed by anyone during their rest hours. If you have had experience in working for the hotel front desk post but looking for some better options, then here is a hotel front desk cover letter, which will increase your chances immediately. Follow the below sample to write your own letter.
Employer Contact Information
Mr. Kevin Davis
Le Meridian Hotels
2117 College Street
Atlanta, GA30342
Date: December 19, 2011
Dear Mr. Davis,
Re: Hotel Front Desk Position
I came to know about the job vacancy of Hotel Front Desk through www.careerbuilder.com in Le Meridian Hotels. This is my line of interest and my background is a perfect match with the requirements of this job.
My work experience is listed below and you can find it in detail with my attached resume:
I would love to contribute my experience and knowledge with your organization and practice it with your organization. I would like to meet you next week for answering all the possible questions that you may have for me. If you need any clarifications then you can reach me at 978-591-7798 or e-mail me at c.earnest@example.com. Thank you for taking out time from your busy schedule and reviewing my resume.
Yours sincerely,
Earnest Colon
Your Signature
Enclosure: Resume, references and work portfolio
Writing a cover letter is not a tough task, but yes, it does require you to do some research and pay attention to what you are writing. Even your written communication skills will be evaluated through your covering letter. Therefore, make sure that you proofread it at least twice to eliminate all the errors. Do your best, good luck!