A help desk supervisor is a professional who will have to handle a team of help desk engineers and offer a certain level of support for the IT (information technology) issues inside the organization. The role usually involves a person who helps the computer users who are facing some kind of problem, offer training on new computer systems and suggest efficient and new ways of working.
The specific responsibilities for this job will vary depending on every organization, every help desk supervisor will provide support to the computer users. The role may sometimes have analyzing and gathering statistics, training the staff of new help desk, make sure that employees are handling issues in a proper and timely manner; and setting some of the tasks on priority level.
Most of the help desk supervisors need to have a college degree in computer science, information systems or computer engineering. Almost every help desk supervisor will get an on-job training, which will range anywhere from one week to one year. Some of the candidates who do not have a computer related degree will need to have a certification in computers to qualify for this job requirement.
Help desk supervisors are very helpful in any organization, especially in organization where major part of job is performed on the computers. If you have the required degree and are ready to enter the employment business, then all you need is a good cover letter to get the interview call. Covering letters are your selling points, so you will have to make sure that your cover letter is the best and you get noticed instantly. Your cover letter should be of three paragraphs and not extending one page. Exhibiting excellent writing skills is also very important in covering letter. Here is sample help desk supervisor cover letter, which you can take help from.
Your Contact Information
Douglas Thompson
3645 Johnny Lane
Milwaukee, WI53202
Mobile: 414-235-8119
E-mail id: t.douglas@example.com
Employer Contact Information
Mr. Donald Price
Solutions Inc.
2115 Spring Haven Trail
Newark, NJ07102
Date: July 18, 2011
Dear Mr. Price,
I am highly qualified in the field of Help Desk Supervisor and I seek to work with your organization in the open role that has been posted in Newark Times. As per your request, I have attached my resume for your further consideration.
With more than nine years of experience, I started working as a Help Desk Representative, and after three years as a Help Desk Supervisor I am employed as currently. I have been given the responsibility of this role for supervising all the help desk technicians in aiding our customer base troubleshoot and installing applications and programs. I have vast knowledge about operating systems, network maintenance and all the technical issues. I have good ability to diagnose issues, and can work properly with everyone as a team player and leader.
I would request you to arrange for an interview where we will be able to meet in person and discuss the job role and my experience in detail. You can call me at 414-235-8119 or e-mail me at t.douglas@example.com. I await a positive reply from you as soon as possible, thank you for your time.
Sincerely,
Douglas Thompson
Your Signature
Enclosure: Resume
Covering letter is the most important piece of document for your every job application. Your main motive is to get noticed, so that you get hired and this can be done only with the help of a covering letter. Be unique, smart, precise and skilled whenever you draft a cover letter. However, make sure that you do not cross the line between sounding smart and sounding over smart. Be formal, but not boringly monotonous.