Call Center Supervisor Resume
Call center supervisors are responsible for tracking orders placed by customers and solving their problems. They track orders for products or services and ensure they are delivered to clients in least possible time. These personnel also handle complaints and pacify disgruntled customers. They also keep watch on executives and monitor their behavior and mannerism when speaking to customers. They are in command of the call center operations and managing staff. The incumbents also schedule work hours and breaks for the staff. Further, the job holders hire and train workers for the call center. They have to enforce discipline and take appropriate action against employees for misbehavior. These personnel also have to maintain confidentiality of clients' personal information such as credit card number, back account number, and other details.
Call Center Supervisor Resume Sample
Albert M. Purdy
4228 Pritchard Court
Worthington, MN 56187
Phone: 507-376-4440
Email: ampurdy@anymail.comCareer Objective:
Looking for a Call Center Supervisor job with “IBC Bank - Credit Card Department,” to manage day-to-day operations of the call center and ensure customer satisfaction.
Summary of Skills:
- Strong experience of call center of banking sectors
- Excellent communication, interpersonal, and time-management skills
- Ability to hire, train, and motivate team members
- Adept in enforcing discipline and implementing company's policies and procedures
- Ability to maintain confidentiality of sensitive information of clients
- Excellent computer, analytical, and problem solving skills
Work Experience:
Call Center Supervisor
United Bank (Credit Card Department), Worthington, MN
October 2015 - Present
- Planning, reviewing, and implementing strategic processes for good customer experience
- Delivering excellent customer services to card holders and improving business for the bank
- Monitoring behavior of employees and training them on dealing with irate customers
- Resolving issues related to credit card statement, interests, and late payment
- Calling prospective customers and selling them credit cards
- Monitoring performance of team members and supervising daily activities
Call Center Supervisor
ABC Bank (Credit Card Department), Worthington, MN
February 2012 - September 2015
- Organized and directed daily activities of the call center
- Supervised, trained, and mentored call center agents
- Resolved problems and complaints on clients in a timely manner
- Monitored activities of agents, prepared reports, and developed scheduled breaks
- Provided support to the service team and improved customer service
- Maintained attendance records, reviewed time cards, and assisted in payroll
Education:- Bachelor's Degree in Arts
ABC University, Worthington, MN
2011
Reference:
On request.