Call Center Supervisor Resume

Call center supervisors are responsible for tracking orders placed by customers and solving their problems. They track orders for products or services and ensure they are delivered to clients in least possible time. These personnel also handle complaints and pacify disgruntled customers. They also keep watch on executives and monitor their behavior and mannerism when speaking to customers. They are in command of the call center operations and managing staff. The incumbents also schedule work hours and breaks for the staff. Further, the job holders hire and train workers for the call center. They have to enforce discipline and take appropriate action against employees for misbehavior. These personnel also have to maintain confidentiality of clients' personal information such as credit card number, back account number, and other details.

Call Center Supervisor Resume Sample

Albert M. Purdy
4228 Pritchard Court
Worthington, MN 56187
Phone: 507-376-4440

Career Objective:

Looking for a Call Center Supervisor job with “IBC Bank - Credit Card Department,” to manage day-to-day operations of the call center and ensure customer satisfaction.

Summary of Skills:

Work Experience:

Call Center Supervisor
United Bank (Credit Card Department), Worthington, MN
October 2015 - Present

Call Center Supervisor
ABC Bank (Credit Card Department), Worthington, MN
February 2012 - September 2015



On request.

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