Front Desk Supervisor Resume
The business of hotel industry is much dependent on customer service. The hotel establishment has to see that their guests are provided with best experience and they can earn repeat business from them. To ensure this, they hire front desk supervisors. These supervisors monitor and oversee activities of front desk workers. They have the authority to accommodate any special requests from guests that fall under the hotel's rules and regulations. These front office professionals also solve problems of guests and ensure that they don't take away any bad experience. They also coordinate cleaning schedule with the housekeeping supervisor. Further, hiring, training, and appraising front desk workers and their performance are their responsibility.
To work as a front desk supervisor, you must have good communication, people, and computer skills. In addition, you must be matured and competent in handling people from different background and add to the hotel's revenue with your customer service skills. You must have minimum 2 years of experience of working as a front desk worker before become a supervisor. A degree is must for this job career.
Front Desk Supervisor Resume Template
Raymond B. Gilbert
4742 Burnside Avenue
Salt Lake City, UT 84104
Phone: 435-728-9021
Email: rbgilbert@anymail.com
Career Objective:
To work as a Front Desk Supervisor at “Flora Hotel and Resort,” and supervise daily activities of the Front Desk Staff and ensure quality service to guests.
Summary of Skills:
- Experience of front desk job related to hospitality industry
- Experienced in supervising Front Desk staff and daily operations
- Skilled in handling guests from all background and provide excellent customer service
- Excellent computer, communication, and people skills
- Ability to resolve problems diplomatically and coordinate with housekeeping staff
- Excellent organizational, time management, and performance appraisal skills
Work Experience:
Front Desk Supervisor
City Hotel & Resort, Salt Lake City, UT
October 2015 - Present
- Supervising check-ins and check-outs, and resolving guests complaints
- Ensuring front desk lobby is neat, clean, and safe for use
- Reviewing bills prepared by the front desk staff and checking collected payments
- Performing cash handling, credit card processing, and assigning bell boys for escorting guests to the parking
- Organizing vehicles on guests requests and providing extra bed and pillows for additional charges
- Completing check-in and check-out procedures quickly and saving waiting time for guests
Front Desk Clerk
Milton Hotel, Salt Lake City, UT
February 2012 - September 2015
- Verified and imprinted credit cards for accepting electronic payments
- Handled cash, and made changes on bills confirming with respective departments
- Retrieved mails and facsimiles for guests as requested
- Collected details of food and beverages guests had in a day and included in respective bills
- Took reservations requests as per preference of guests
- Blocked rooms and handled special requests of guests
Education:
-
Bachelor's Degree in Business Administration
ABC University, Salt Lake City, UT
2011
Reference:
On request.
