Customer Support Engineer Resume
A customer support engineer is responsible to provide technical support to clients. He or she coordinates with network engineers, technicians, system administrators and sales engineers to provide efficient services to clients. The job needs them to offer technical assistance, install updates in computers, and develop new products for speed and efficiency. The incumbent also performs diagnosing and debugging of complex software and hardware products. He or she also does the documentation and programming as required. The jobholders takes ownership of technical issues and works with development group to resolve issues.
Customer Support Engineer Resume Template
Delia D. Theriault
3628 Jarvisville Road
Huntington, NY 11743
Phone: 516-972-1636
Email: ddtheriault@freemail.com
Career Objective:
To obtain a customer support engineer position at “AutoDesk,” and provide technical assistance to clients and develop new products for faster, efficient, and reliable computer system.
Summary of Skills:
- Strong technical knowledge of Oracale, SQL Server, and Teradata
- Experience of relational database and Oracle EBS
- Excellent structured analytical and communication skills
- Superior troubleshooting and time management skills
- Excellent team player with abilities to work under pressure
- Proficient in prioritizing tasks and meeting deadlines
Work Experience:
Customer Support Engineer
CodeDecode Inc., Huntington, NY
October 2015 - Present
- Providing technical support to field engineers, technicians, and system administrators
- Troubleshooting systems, software, hardware, and networking problems
- Resolving customer issues in a timely manner and performing documentation
- Preparing tickets and following request by prioritizing tasks
- Installing, maintaining, and repairing hardware at customer sites
- Conducting preventative maintenance activities as per clients' convenience
Customer Support Engineer
Lotus Technology, Huntington, NY
February 2012 - September 2015
- Assisted in research and evaluation of new product features
- Performed root cause analysis and managing the lifecycle of corrective actions
- Coordinated with cross-functional teams and helped clients fixing technical issues
- Responded to customer queries in a positive and timely manner
- Secured and coordinated with additional resources and delivered efficient services
- Tracked support calls and took actions as appropriate and met service levels
Education:
- Bachelor's Degree in Computer Science
ABC University, Huntington, NY
2011
Reference:
On request.
