Customer Support Manager Resume
Customer support managers are responsible for assisting and supervising a team of technical support representatives and a group of Help Desk. The candidate applying for this position requires more than three years of experience in repair and services and help desk support. He or she is responsible for helping their staff in responding to emails and telephone calls from customers who are looking for help with computer problems. To solve their problems they must have strong customer support, communication, management and interpersonal skills.
Customer support managers handle customers' issues. They provide appropriate information to customer to solve problems related to computer or other products the company is dealing with. They may also be asked to look hiring, and firing of staff members.
Customer Support Manager Resume Template
Melba J. Battles
1204 Traction Street
Spartanburg, SC 29302
Phone: 864-562-5114
Email: mjbattles@anymail.com
Career Objective:
To work as a Customer Support Manager with “ITC Ltd.” and manage operations of the Customer Service Department and ensure excellent service to customers.
Summary of Skills:
- Experience of handling customer service department
- Excellent supervisory, organizational, and decision making skills
- Strong product knowledge and ability to resolve customer issues
- Superior communication, interpersonal, and troubleshooting skills
- Proficient with using computer and managing time
- Ability to multi-task and provide direction to the customer support team
Work Experience:
Customer Support Manager
Fine Products Ltd., Spartanburg, SC
October 2015 - Present
- Assigning, coordinating, and monitoring workflow of the customer service department
- Acting as a mediator between staff and customers and resolving customer issues
- Ensuring company policies are implemented and no customers are dissatisfied with products and services
- Hiring and providing training to employees and and evaluating performance
- Keeping records of time and attendance and coordinating with the account department
- Ensuring team is familiar with company's business goals and working towards achieve them
Customer Support Manager
Caring Equipment Ltd., Spartanburg, SC
February 2012 - September 2015
- Developed and maintained excellent rapport with customers and ensured their loyalty for a longer period
- Collected feedback from customers on products and submitted them to the R&D department
- Participated in management's meetings and updated the customer support team on key issues
- Troubleshot complex problems and proposed permanent solutions to the management
- Tracked all service orders, and provided support to the sales team
- Entered work orders in the computer system and inspected work of the staff
Education:-
Bachelor's Degree in Business
ABC University, Spartanburg, SC
2011
Reference:
On request.
