Support Analyst Resume
A technical support analyst is responsible for assisting customers in resolving technical issues. He or she may provide technical assistance for repairing and servicing computers or machines used in manufacturing companies. The main role of this job designation is to troubleshoot and assist with technical issues. To solve those issues, the support analyst have to research, develop technical knowledge, and collaborate with subject matter experts. With some companies, the support analysts may also provide training to others. The person has to be proficient in repairing and servicing company's machines and equipment. The jobholder may assist employees of his or her company or clients.
Support Analyst Resume Template
Brittney D. Boyer
3179 Mapleview Drive
Memphis, TN 38128
Phone: 731-296-0735
Email: bdboyer@example.com
Career Objective:
Seeking a Technical Support Analyst position at a reputed IT company to provide high quality technical support to end users for hardware, software, and peripherals problems.
Summary of Skills:
- Strong experience of troubleshooting hardware and software problems
- In-depth knowledge of current IT and software trends
- Excellent customer service and troubleshooting skills
- Ability to work with cross-functional team and clients
- Excellent communication, organizational, and analytical skills
- Proficient with Remote Desktop Support, Small Business Server, and Active Directory and Exchange
Work Experience:
Technical Support Analyst
ABC Software Company, Memphis, TN
October 2015 - Present
- Resolving technical issues via phone, email, and in person
- Resolving help desk issues and troubleshooting hardware and software issues
- Supporting multiple platforms and assisting support team with work orders
- Preparing, prioritizing, and resolving service tickets in a timely manner
- Logging and processing support calls and solving password problems
- Setting up accounts for staff and installing anti-virus software
Technical Support Analyst
ITC Group, Memphis, TN
February 2012 - September 2015
- Investigated, diagnosed, and solved software and hardware problems
- Supervised support staff and junior technicians
- Checked computer equipment and maintained records of software licenses
- Filled requisition forms for purchase of hardware and computer peripherals
- Logged service and repair work for clients and submitted details to the account department
- Provided training and technical assistance to end users
Education:
-
Bachelor's Degree in Computer Science
ABC University, Memphis, TN
2012
Reference:
On request.
