Banking Customer Service Resume

A banking customer service representative's job is to keep the existing customers happy and increase the client base by making effective use of marketing techniques and sales activities. The job of these professionals is to greet customers and provide required information as well as ensure their needs are fulfilled. They are responsible for maintaining an accurate database of account holders and answering the calls to provide information about the bank's services. They need to keep a check on both online and offline customers.

Individuals who are in customer service role are responsible for providing optimal level service to ensure customer satisfaction. For this job profile, a person must have pleasing personality and the ability to maintain patience while handling customer complaints. An individual in this position may be required to work on extremely mundane tasks or handle complicated situations when there is a heavy rush in the bank. To obtain this service job, you need to write an eye-catchy resume to show outgoing personality and people skills. A properly structured resume with bullet points containing appropriate phrases can be the gateway to a successful job application. Take a look at the sample resume to get an idea of the format for this position and write your resume accordingly.

Specimen of Banking Customer Service Resume

Candice E Wilson
56 S, Solon Road
Solon, Ohio 35650
Phone: 999-653-7721
Email: candicewilson@anymail.com

Career Summary:

Looking for a position of a Customer Service Representative with “ABC National Bank” where I can use my exceptional computer skills and knowledge of banking services to provide customer satisfaction and ensure client retention.

Summary of Skills:

Excellent in cash handling and cash processing
Good knowledge about banking sector and ability to handle multiple client requests simultaneously
Proficient in handling computer applications like word processing, spreadsheets, mail and banking software
Excellent communication skills and ability to resolve customer grievances
Basic knowledge about state and federal legislation applicable to the banking industry

Work Experience:

Bank Customer Service Representative
City Bank, Solon, Ohio
February 2016 – Present

Executing financial transactions as per the bank's norms and policies
Serving as a first point of contact for customers to solve their problems
Boosting cross-selling of bank products by 10% in one quarter
Assisting customers to get information about different types of loans available and their rate of interest
Issuing new debit cards and checkbooks to customers after performing necessary verification

Bank Customer Service Trainee
First National Bank, Solon, Ohio
July 2014 – January 2016

Handled client calls and answered questions on account balances and updates on amount being debited or credited
Helped senior citizens in understanding the ease of online transactions and other banking services
Created and maintained client database in both paper and electronic format
Contacted prospective customers and gave them information about bank's schemes they would like to invest in
Reviewed all ATM balances and assured that each machine maintains sufficient amount to cater to people's need in an area
Checked transactions like withdrawals, deposits, money transfer and maintained a spreadsheet for ensuring accuracy of data and balance
Communicated effectively with customers by using all mediums like phone and email

Customer Services Intern
Grayson Financial, Solon, Ohio
October 2012 – June 2014

Greeted new and old clients and responded to their queries
Provided guidance to new customers in filling forms for opening their accounts
Reopened 100 dormant accounts by contacting concerned individuals and gave them information about the ongoing schemes
Prepared effective format for client record system to speed up the information pulling process
Managed to print account statements on special demands from customers

Education:

Bachelor's Degree in Banking and Finance
ABC University, Solon, Ohio
2011

Reference:

On request.