Help Desk Administrator Resume

Help Desk Administrators are the professionals who provide technical support and solve customers' issues by isolating problems, determining causes, and implementing solutions. They are responsible for answering phone calls or responding to emails, installing, updating network and computer systems, providing technical training to faculty and staff. Aspiring candidates should showcase excellent organizational, time management, problem-solving and customer-service skills along with the relevant experience in their resumes. A bachelor's degree in computer science or related field is mostly preferred by employers. To get a clear understanding in drafting an effective Help Desk Administrator resume, consider the below given sample resume.

Sample Help Desk Administrator Resume

Margaret J. Davis
3657 Thompson Drive
Lubbock TX 79382
Phone no: 806-789-8989
Email: margaretdavis@anymail.com

Job Objective:

Seeking a Help Desk Administrator position at Syntactic Inc., where I can utilize my administrative, customer-service, communication, and problem-solving skills along with experience in providing exceptional technical assistance, and support to achieve organization's goals.

Summary of Skills:

More than 4 years of experience in providing technical support for all incoming help desk requests, and troubleshooting issues related to computer system, application, software, and hardware
Experienced in repairing personal computers, peripherals, configuration, and installation
Ability to organize and handle multiple tasks pro-actively and effectively to meet deadlines
Strong knowledge of Microsoft Windows 7, 10 operating systems, MS Office, Active directory, networking fundamentals, including VPN, TCP/IP, LAN and WAN
Strong analytical and problem-solving skills to determine root cause of technical issues, and customer requests, and find best possible solutions
Effective written and verbal communication skills with strong attention to detail and customer-service skills.

Work Experience:

Help Desk Administrator
Cyberspace Technologies, Lubbock, TX
October 2016 - Present

Serving as the first point of contact for customers seeking technical assistance
Categorizing and prioritizing customers' complaints, and resolving them in timely manner
Analyzing technical issues faced by customers, and determining best solutions
Monitoring, troubleshooting, and upgrading company's network, server, POS systems, workstations, and peripheral devices
Installing, modifying, and repairing computer hardware and peripherals
Maintaining and monitoring daily performance of computer systems
Utilizing ticket tracking database to record help desk activities, software licenses, and asset management
Maintaining accurate hardware and software inventory records, and making recommendations for upgrades
Documenting internal procedures and creating training manuals

Help Desk Administrator
General Dynamics Technology, Lubbock, TX
January 2015 - September 2016

Supported day-to-day operations of the help desk, including monitoring and responding to help requests, escalating and resolving issues in a timely manner, following up with customers to ensure service level agreements are met
Responded to support requests from users seeking help either in person, by emails, or phone calls
Repaired desktop and laptop, printers, smartphones, tablets, and assorted peripherals
Created, modified, and removed Active directory accounts as requested by HR, and Network Administrator
Monitored installation and configuration of new network servers, and maintaining daily backups of customers, and internal system data
Guarded computer systems against viruses, malware, intrusions and other threats
Resolved technical problems with local area network (LAN), wide area network (WAN), and other systems

Education:

Bachelor's Degree in Computer Science
Texas Tech University, Lubbock, TX 79404
2013

Certifications:

Microsoft Certified Solutions Associate(MCSA) certification
Net-com Learning, Lubbock, TX 79403
2014

Reference:

On request.