Help Desk Analyst Resume

Help desk analysts are the customer support personnel whose role is to solve technical issues end users are facing. In addition to solving problems, they also assist clients in connecting with intensive IT support. They handle inquiries through phone calls, emails, and chat tools. They may work at Tier 1 to Tier 2 based on their experience. If the person is a Tier 2 analyst, he has to handle more complex issues related to systems and applications. They can take the leverage of deciding it the issue has to be escalated to requires generation of work order ticket. Beside helping clients, these help desk analysts will also help employees in resolving hardware and software problems. They can also access client's computer or employee's computer remotely to understand problems better and provide right type of solutions. If the problems cannot be solved over the phone, he has to visit the client or the employee's work station to complete the job.

Sample Help Desk Analyst Resume

Charles R. Otte
2104 Meadowview Drive
Waynesboro, VA 22980
Phone: 540-817-3494

Career Objective:

Looking for a help desk analyst position with “Fisher Technologies,” and provide solutions to minor and complex technical problems faced by clients either through phone calls or personal visits.

Summary of Skills:

Work Experience:

Help Desk Analyst
Safe Data Inc., Waynesboro, VA
October 2014 - Present

Help Desk Analyst
Perfect Technical Solutions, Waynesboro, VA
February 2013 - September 2014



On request.

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