Help Desk Supervisor Resume
- Resume
- Help Desk Resume
- Help Desk Supervisor Resume
A Help Desk Supervisor leads help desk employees that include IT technicians. He or she is responsible for providing effective customer services. The help desk supervisor monitors installation and upgradation of hardware and software, plans and provides training, tracks team performance, provides technical support, identifies and troubleshoots hardware and software issues. Aspiring candidates should showcase strong communication, leadership, technical, problem-solving, and customer-service skills along with the relevant work experience in their resumes. They should ensure that their resumes are strong enough to convince the recruiter about their skills like this Help Desk Supervisor resume sample.
Help Desk Supervisor Resume
Christine T. Thomson
1535 Roosevelt Wilson Lane
Los Angeles, CA 90002
Phone: 661-322-4343
Email: christinethompsonn@anymail.com
Job Objective:
Seeking a job as a Help Desk Supervisor with Link Technologies where I can make the most of my customer-service, problem-solving, and leadership skills along with the experience in providing technical support and positively supervising a team to ensure smooth running of various help desk operations.
Summary of Skills:
- More than 4 years of supervisory and managerial experience to lead and manage a team of technical personnel in a fast-paced work environment
- Strong knowledge of Windows and Mac OS, PC/Mac hardware, software, network troubleshooting, Active Directory, MS Office, anti-virus, anti-malware, SQL databases, VLAN's
- Working knowledge of installing, configuring, and maintaining personal computers, network, hardware and software, diagnosing and tracking technical issues
- Effective verbal and written communication skills to manage a team of help desk technicians
- Skilled in resolving computer system malfunctions and operations
- Skilled in organizing resources and establishing priorities
- Ability to monitor and drive team members to perform at high level resulting in maximum customer satisfaction
- Strong decision-making, problem-solving and time management skills
Work Experience:
Help Desk Supervisor
A10 Networks Inc., Los Angeles, CA
March 2016 - Present
- Supervising, and monitoring performance of a growing team of help desk technicians
- Providing guidance and training to the staff on handling complex queries and situations
- Screening and fielding incoming help requests from end-users via telephone, text or emails in a very effective and courteous manner
- Monitoring customers' problems and ensuring timely resolutions
- Working directly with software development team to ensure fast resolutions for software issues
- Investigating and diagnosing user problems, identifying their source, and determining possible solutions
- Installing, configuring, and maintaining company's computer systems, network printers, and cabling, file servers, and other related software and hardware
- Overseeing software and application installation, and upgrades
- Assisting other departments with hardware and software related issues
- Planning and implementing network security, including configuring VPN clients, file permissions, and also troubleshooting TCP/IP network issues
- Preparing and maintaining procedures and guides for end-users and IT staff
- Improving user awareness of various IT services
Help Desk Technician
Denizen Inc., Los Angeles, CA
January 2014 - February 2016
- Answered user inquiries regarding computer software and hardware, provided technical support, and resolved various issues to user's satisfaction
- Assisted with daily performance of backup and computer systems
- Researched and recommended purchases of latest hardware and software beneficial for the company
- Provided technical advice and demonstrated use of software and hardware to end-users
- Ensured proper installation and upgrading of appropriate hardware, software, or operating system as needed
- Documented procedures and problem resolution, FAQs and usage guides for end-users
- Performed repairs to hardware, including hard drive, power supply, and motherboard replacements, including timely repair of computer and peripheral devices
Education:
-
Bachelor's Degree in Information Technology
Mount St. Mary's University, Los Angeles, CA
2012
Certifications:
-
Information Technology Infrastructure Library (ITIL)
ONLC, Wilshire Blvd; Los Angeles, CA
2013
Reference:
On request.
[an error occurred while processing this directive]